Hygraph Customer Reviews 2024

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Hygraph

Composite Score

7.5 /10

CX Score

7.8 /10

33 Reviews Write a Review

What is Hygraph?

Hygraph is a headless CMS powering content for mission-critical applications that helps you build limitless solutions rapidly with its GraphQL-native API-first approach. With Hygraph, you can manage your content, unify all your sources, and deliver content anywhere and overcome content silos with true composability.

Company Details

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Awards & Recognition

Hygraph won the following awards in the Content Marketing category

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0 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Conflict Resolution

2023

1 Top Rated Capabilities

0 Top Rated Features

2023

Hygraph Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hygraph.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hygraph?

0% Negative

3% Neutral

97% Positive

Pros

Trustworthy
Fair
Helps Innovate
Continually Improving Product

Feature Ratings

Average 84

Editorial Workflow

Web Experience Management Integration

Content Creation

Content Storage

Content Curation / Library Controls

Content Optimization

Multi-Channel Distribution

Content Campaign Management

Personalization/Audience Targeting

DAM (Digital asset management) Integration

Editorial Calendar

Vendor Capability Ratings

Average 80

Vendor Support

Business Value Created

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Hygraph Reviews

Eric N.

Role: C-Level
Industry: Food and Beverage
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Great headless CMS that's rapidly improving!

Likeliness to Recommend

9 /10

What differentiates Hygraph from other similar products?

The product team and community is very active and as the platform is still growing the features are born out of actual user needs, real use cases and feedback. This creates a more empathic product that the alternatives and, overall a better a experience.

What is your favorite aspect of this product?

The simplicity of content modeling and overall flexibility of the platform.

What do you dislike most about this product?

There is still room for growth and improvement, which will take time. Features like UI Extensions are still in their infancy and documentation for the newer features is lacking or non-existent.

What recommendations would you give to someone considering this product?

If you are a fan of headless CMS platforms with great APIs do yourself a favor and try GraphCMS.

Pros

Enables Productivity
Respectful
Continually Improving Product
Reliable

Yudy A.

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Have a simple and modern UI also easy to use

Likeliness to Recommend

8 /10

What differentiates Hygraph from other similar products?

simple interface easy to operate

What is your favorite aspect of this product?

graphql feature

What do you dislike most about this product?

the dont have singleton model

What recommendations would you give to someone considering this product?

GraphCMS is perfect for projects of any scale

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Steve G.

Role: C-Level
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

The only CMS you’ll ever need again!

Likeliness to Recommend

10 /10

What differentiates Hygraph from other similar products?

The ability to have remote data fields, custom yo plugins and the full capability of fitting with newer platforms such as next js. It’s developer friendly and a developer first company, most companies spend their money marketing to the wrong people, developers make the choice on these products and therefore graphcms hit the right spot.

What is your favorite aspect of this product?

My favourite part of this product is union types, they allow us to do exactly what other products couldn’t. It’s meant we can create a Lego type structure and content editors can build feature rich pages and developers can easily add new components and capability within a few hours.

What do you dislike most about this product?

The fact nested routing isn’t supported out of the box, this delayed our project quite a bit and the developers at graphcms couldn’t suggest a viable solution to this. Although it’s something they’re considering, when customers will see this won’t be for some time. Other issues are related to remote fields, no caching and if the remote endpoint is down then the api fails to return the rest of graphcms specific fields, it would be more desirable if it returned the last known state of the customers api.

What recommendations would you give to someone considering this product?

Do your research, there are a lot of products in the market. For large companies this was the best solution we found, we procured every product on the market and tested them as well. This was the only one which passed all our features and the staff at graphcms were happy to answer all questions and even setup calls with the right people in their business for us to speak to. The support has been ongoing and they’ve already implemented our suggestions in several areas.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

How We Deliver

Hygraph

What is Hygraph?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

Hygraph Ratings

87 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Hygraph?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Editorial Workflow The ability to move content through a structured, automated workflow process (i.e. intake content from create applications, and move to specific folders.

Web Experience Management Integration The ability to integrate with dedicated Web Experience Management platforms (either in the vendor's own product portfolio, or with 3rd party solutions).

Content Creation Provides tools for creating content to be used and shared on the platform.

Content Storage The ability to store various content assets (including text, photos and video) in a defined, structured repository.

Content Curation / Library Controls The ability to curate content through tagging and metadata management, as well as library services (such as version control).

Content Optimization The ability to dynamically optimize content deployed to certain channels (web, mobile, social) using customer profiles.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Content Campaign Management The ability to deploy specific collateral or assets from the system to feed multi-channel marketing campaigns.

Personalization/Audience Targeting The ability to display certain content types in a given channel endpoint based on audience demographics (known profile) or traffic attributes (unknown profile).

DAM (Digital asset management) Integration The ability to integrate with dedicated Digital Asset Management Platforms.

Editorial Calendar The ability to create a common calendar view on when certain content assets will be published to customer-facing properties.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Hygraph Reviews

Eric N.

Great headless CMS that's rapidly improving!

Likeliness to Recommend

Pros

Yudy A.

Have a simple and modern UI also easy to use

Likeliness to Recommend

Pros

Steve G.

The only CMS you’ll ever need again!

Likeliness to Recommend

Pros

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Title

Feature Ratings

Editorial Workflow

Web Experience Management Integration

Content Creation

Content Storage

Content Curation / Library Controls

Content Optimization

Multi-Channel Distribution

Content Campaign Management

Personalization/Audience Targeting

DAM (Digital asset management) Integration

Editorial Calendar

Vendor Capability Ratings

Vendor Support

Business Value Created

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Ease of Data Integration

Availability and Quality of Training