What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceHubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Contact Center Integration
Customer Community Management
Customer Self Service Capabilities
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Intelligent Search
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Vendor Support
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Umang T.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2024
AI-powered robust tool to scale customer retention
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub is AI-powered and omni channel unified toolkit that facilitates businesses to deliver excellent customer value and support which helps the organization to increase higher customer retention that fuels the business growth. HubSpot Service Hub offers various distinct features such as omni channel messaging, integration with HubSpot ecosystem, customer success workspace and feedback management tools that differentiates it from other similar products.
What is your favorite aspect of this product?
HubSpot Service Hub is seamlessly integrated with HubSpot's smart CRM that includes marketing and sales which helps providing comprehensive insights regarding the entire lifecycle and business operations and unify the customer facing teams of the organization. This fosters strong alignment and collaboration among the customer facing teams including marketing and sales team which ensures that organization's customer support and interactions and strongly backed by confidence, context and credibility, which ultimately increases customer retention and fuels business growth. These are my favorite aspect of this product.
What do you dislike most about this product?
HubSpot Marketing Hub is a robust and unified software designed to scale customer support and drive customer retention to fuel business growth. There is nothing as such to dislike about this product.
What recommendations would you give to someone considering this product?
If you are exploring a personalized AI-powered customer service platform that offers various features like omni channel messaging, call tracking and customer interactions tracking, SLA management and user friendly automated customer support tool which can help your business to easily scale customer satisfaction and increase customer retention which fuels business growth and make it scalable, then HubSpot Service Hub is the best tool you can opt for.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jessica F.
- Role: Information Technology
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Sep 2024
Intuitive interface
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Its native integration with HubSpot’s marketing and sales tools makes it a comprehensive solution
What is your favorite aspect of this product?
The ease of managing tickets and workflows with simple automation.
What do you dislike most about this product?
It lacks advanced AI features for ticket prioritization
What recommendations would you give to someone considering this product?
It’s a great choice if you're already using other HubSpot tools, but make sure its support features meet your specific needs.
Pros
- Reliable
- Enables Productivity
- Caring
- Saves Time
Hulnalk S.
- Role: Sales Marketing
- Industry: Construction
- Involvement: End User of Application
Submitted Sep 2024
Excellent Marketing Tool
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The customer experience from the tool is timely
What is your favorite aspect of this product?
The sales data is well stored
What do you dislike most about this product?
The revenue collection from the app is well worth it
What recommendations would you give to someone considering this product?
The determination from the app is helpful
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Efficient Service
