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HubSpot Service Hub Logo Award Winner Product Badge
HubSpot Service Hub Logo Award Winner Product Badge
HubSpot

HubSpot Service Hub

8.7 /10
Category
HubSpot Service Hub
8.7 /10

What is HubSpot Service Hub?

To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.

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Awards & Recognition

HubSpot Service Hub won the following awards in the Customer Service - Enterprise category

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HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

88 Likeliness to Recommend

96 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

1% Negative
8% Neutral
91% Positive

Pros

  • Respectful
  • Fair
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 83

Customer Service Knowledge Management

85

Agent Scripting

83

Customer Self Service Capabilities

83

Customer Community Management

83

Contact Center Integration

83

Analytics and Reporting

82

Agent Collaboration

82

Multi Channel Support

81

Customer Service Workflow Management

81

Intelligent Search

81

Mobile Customer Care

80

Vendor Capability Ratings

Average 81

Vendor Support

83

Ease of Implementation

83

Usability and Intuitiveness

83

Business Value Created

83

Ease of IT Administration

82

Quality of Features

82

Availability and Quality of Training

81

Ease of Data Integration

80

Product Strategy and Rate of Improvement

79

Breadth of Features

79

Ease of Customization

76

HubSpot Service Hub Reviews

Olivia L.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Hubspot Service Hub is amazing!

Likeliness to Recommend

8 /10

What differentiates HubSpot Service Hub from other similar products?

The workflows that can be made with HubSpot Service Hub are my favorite feature because the possibilities are endless. Once the workflow is set up, the reminders are already there and available to be completed, so I no longer need to make myself reminders to go back and finish a job.

What is your favorite aspect of this product?

The feature of HubSpot Service Hub that I appreciate the most is its integrated platform for handling customer assistance, which includes ticketing, a knowledge base, and live chat. Service teams can track and react to customer inquiries swiftly and effectively thanks to its simplicity of use and comprehensive view of customer interactions. It also has robust reporting and analytics tools that assist service teams in assessing their success and determining areas for development.

What do you dislike most about this product?

One aspect of HubSpot Service Hub that I don’t like is that occasionally adjustments and changes are made to the program without any kind of on-page notice. Because HubSpot is typically the first thing I check in the morning rather than my email, I would greatly enjoy a banner that notifies users of changes.

What recommendations would you give to someone considering this product?

Service Hub is capable of expanding. We are still in the beginning stages of our SAAS journey, having evolved from a business that only produced industrial refrigeration hardware to one that now provides “hardware-enabled SAAS” goods and services. HubSpot is fairly straightforward to use and provides a tonne of online support, so it’s simple to start at the level that’s appropriate for us right now.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Cons

  • Vendor's Interest First

Pedro T.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Great platform, complete and very efficient

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

The big difference is being able to gather in one place, different solutions for different areas of the company. Keeping all the information integrated enables better communication between the sectors, perception of opportunities for improvement for our products and services, in addition to maintaining a dynamic and easily accessible record for metrics queries and performance monitoring.

What is your favorite aspect of this product?

The amount of resources available, as well as the versatility of integrating different solutions.

What do you dislike most about this product?

Difficult implementation and slow onboarding for new users, due to the complexity of available resources,

What recommendations would you give to someone considering this product?

It is definitely one of the best current options on the market. I recommend the use. Pay attention only to the onboarding time, since if the team that will use the tool does not know it, the adaptation time can be long.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Danish K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

The Greatest Customer Success Software

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

HubSpot Service Hub's user-friendly UI, broad functionality, and outstanding customer support set it apart from competing customer service software. It's a one-stop shop for customer support with many features to manage interactions. The real-time reporting and customer feedback tools offer further customer satisfaction insights.

What is your favorite aspect of this product?

HubSpot Service Hub's broad customer service features are my favourite. From ticketing & automation to a knowledge base for customer self-service, live chat & bots for faster response times, customer feedback tools to assess customer happiness, and reporting to discover insights and improve, HubSpot Service Hub has it all. We stay organised and respond quickly to consumer inquiries with the shared inbox feature.

What do you dislike most about this product?

For non-techies, HubSpot Service Hub might be overwhelming. Their customer support team is always accessible to help you through the procedure.

What recommendations would you give to someone considering this product?

Anybody seeking for a complete and effective customer success software solution should consider HubSpot Service Hub. It's easy to use, customizable, and has many customer service features. HubSpot Service Hub has helped our team optimise operations, boost customer satisfaction, and improve results. It's the ultimate customer success software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity