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HouseCall Pro

Housecall Pro

Composite Score

4.9 /10

CX Score

4.7 /10

5 Reviews Write a Review

What is Housecall Pro?

Housecall Pro is a full-service tool that enables service professionals to run their entire business on their smartphone and complimentary web portal. The tool is offered at a competitive low cost and supports service professionals with all aspects of their workflow, including: job scheduling, customer database, invoicing and payment processing, technician dispatch, and much more. It is also fully integrated with access to the Housecall consumer booking app.

Company Details

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Housecall Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

73 Likeliness to Recommend

32 Plan to Renew

47 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+47 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Housecall Pro?

26% Negative

16% Neutral

58% Positive

Pros

Client's Interest First
Generous Negotitation
Transparent
Includes Product Enhancements

Cons

Less Inspiring
Leverages Incumbent Status
Commodity Features

Feature Ratings

Average 54

Mobile App

Online Booking

Quotes and Estimates

Billing and Invoice Management

Service Scheduling

Application Integration

Field Sales Enablement

Dispatch Management

Field Service Workflow Management

GPS Tracking

Dashboards, Analytics and Reporting

Vendor Capability Ratings

Average 58

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Business Value Created

Breadth of Features

Vendor Support

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Housecall Pro Reviews

Deab S.

Role: C-Level
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Features disappoint and lacking

Likeliness to Recommend

4 /10

What differentiates Housecall Pro from other similar products?

Housecall pro is much more focused on residential customers and lacks many features needed for corporate and business customers.

What is your favorite aspect of this product?

simplicity

What do you dislike most about this product?

The support team lied about their referral program and refused to pay what they offered until we were able to prove to them that they advertised a monetary referral program.

What recommendations would you give to someone considering this product?

if you have contracts, or service plans, and need more customizing, do not use HCP.

Pros

Includes Product Enhancements
Performance Enhancing
Enables Productivity
Saves Time

Cons

Less Effective Service
Less Caring
Less Respectful

Eric M.

Role: Consultant
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Great product!

Likeliness to Recommend

8 /10

What differentiates Housecall Pro from other similar products?

Simple, great customer service.

What is your favorite aspect of this product?

Generous support from technical team.

What do you dislike most about this product?

Pricing for small businesses.

What recommendations would you give to someone considering this product?

Would recommend Housecall Pro to a large business who needs additional help with HR and business tracking.

Pros

Trustworthy
Respectful
Client Friendly Policies
Fair

Role: Human Resources
Industry: Energy
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Nov 2021

Easy to use and very user friendly!

Likeliness to Recommend

10 /10

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

How We Deliver

Events

Housecall Pro

What is Housecall Pro?

Company Details

Need Assistance?

Housecall Pro Ratings

73 Likeliness to Recommend

32 Plan to Renew

47 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+47 Net Emotional Footprint

How much do users love Housecall Pro?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile App Access customer profiles, job history, prior invoices, photos, upload forms, build estimates etc. within the app.

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

Quotes and Estimates The ability for the system to provide quotes and/or estimates.

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Field Sales Enablement Includes sales order management functions such as quotes, contracts, calls, visits, marketing, and automation.

Dispatch Management Includes customer qualification, work order management, route planning, and signature capture.

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Housecall Pro Reviews

Deab S.

Features disappoint and lacking

Likeliness to Recommend

Pros

Cons

Eric M.

Great product!

Likeliness to Recommend

Pros

Easy to use and very user friendly!

Likeliness to Recommend

Pros

Title

Feature Ratings

Mobile App

Online Booking

Quotes and Estimates

Billing and Invoice Management

Service Scheduling

Application Integration

Field Sales Enablement

Dispatch Management

Field Service Workflow Management

GPS Tracking

Dashboards, Analytics and Reporting

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Business Value Created

Breadth of Features

Vendor Support

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features