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HCL Technologies

HCL Commerce

Composite Score

8.4 /10

CX Score

8.7 /10

42 Reviews Write a Review

What is HCL Commerce?

HCL Commerce Cloud provides the richest set of commerce capabilities for B2B, B2C, B2B2C and D2C, all on one single, proven solution. It offers features like catalog management, merchandising, and order management.

Company Details

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Awards & Recognition

HCL Commerce won the following awards in the B2C eCommerce category

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1 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

4 Top Rated Capabilities

4 Top Rated Features

2022

HCL Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HCL Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HCL Commerce?

0% Negative

4% Neutral

96% Positive

Pros

Enables Productivity
Trustworthy
Respectful
Efficient Service

Feature Ratings

Average 81

Order Portal

Content Management

Reporting and Analytics

Predictive Recommendations

Microsite Management

Catalog Management

Retargeting Capabilities

Integrated Search

Payment Processing

Order Management

Content Localization

Vendor Capability Ratings

Average 77

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Ease of Implementation

Business Value Created

Ease of Customization

Availability and Quality of Training

Breadth of Features

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Also Featured in...

B2B eCommerce

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View HCL Commerce in this category (opens in a new tab)

HCL Commerce Screenshots

HCL Commerce Videos

HCL Commerce Reviews

Santosh L.

Role: Sales Marketing
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

Fantastic product

Likeliness to Recommend

10 /10

What differentiates HCL Commerce from other similar products?

More planned ui

What is your favorite aspect of this product?

Network ivr systems

What do you dislike most about this product?

Laggs in function

What recommendations would you give to someone considering this product?

Nope.......

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Fabio S.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Usability to integrate custom features very bad

Likeliness to Recommend

6 /10

What differentiates HCL Commerce from other similar products?

It has many features but most of them are hard to implement with code free

What is your favorite aspect of this product?

It is a very complex product, but at the same time you can implement any scenario you need

What recommendations would you give to someone considering this product?

High budget

Pros

Generous Negotitation
Friendly Negotiation
Security Protects
Unique Features

Cons

Less Performance Enhancing
Less Inspiring
Wastes Time

Pedro B.

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

The all-in-one platform for high demanding clients

Likeliness to Recommend

10 /10

What differentiates HCL Commerce from other similar products?

Strong support behind the scenes

What is your favorite aspect of this product?

Variety of functionalities

What do you dislike most about this product?

Learning curve

What recommendations would you give to someone considering this product?

Rely the implementation to a expert partner

Pros

Continually Improving Product
Enables Productivity
Fair
Includes Product Enhancements

How We Deliver

HCL Commerce

What is HCL Commerce?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

HCL Commerce Ratings

86 Likeliness to Recommend

95 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love HCL Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Content Management Includes collaboration, check-in/check-out, and version control.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Localization The solution provides support for multiple languages and currencies.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

B2B eCommerce

HCL Commerce Screenshots

hclcommercecloud-20240925152630 (1)

HCL Commerce Cloud

HCL Commerce Cloud Product

HCL Commerce Videos

What is HCL Commerce Cloud?

HCL Commerce Reviews

Santosh L.

Fantastic product

Likeliness to Recommend

Pros

Fabio S.

Usability to integrate custom features very bad

Likeliness to Recommend

Pros

Cons

Pedro B.

The all-in-one platform for high demanding clients

Likeliness to Recommend

Pros

Most Popular HCL Commerce Comparisons

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Oracle Commerce

Title

1
Since last award

3
Since last award

Feature Ratings

Order Portal

Content Management

Reporting and Analytics

Predictive Recommendations

Microsite Management

Catalog Management

Retargeting Capabilities

Integrated Search

Payment Processing

Order Management

Content Localization

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Ease of Implementation

Business Value Created

Ease of Customization

Availability and Quality of Training

Breadth of Features

Ease of IT Administration

Vendor Support

Usability and Intuitiveness