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Haiilo GmbH

Haiilo

Composite Score
7.8 /10
CX Score
7.9 /10
Category
Haiilo
7.8 /10

What is Haiilo?

Haillo is the communications platform that allows you to create a meaningful dialog within your business - connecting your people to purpose. You can create, distribute and control all internal communications within one secure platform that everyone loves to use.

Company Details


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Awards & Recognition

Haiilo won the following awards in the Employee Communications category

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Haiilo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Haiilo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

91 Plan to Renew

4
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Haiilo?

3% Negative
11% Neutral
86% Positive

Pros

  • Fair
  • Includes Product Enhancements
  • Helps Innovate
  • Generous Negotitation

Feature Ratings

Average 84

Single Sign-On (SSO)

88

Mobile

86

Employee Directory

86

Intranet

86

News Feeds, Alerts & Notifications

86

Rewards Recognition

84

Emergency Notification

84

Application Integration

83

Instant Messaging

82

Newsletter Creation

80

Surveys and Polling

77

Vendor Capability Ratings

Average 83

Ease of IT Administration

87

Business Value Created

86

Ease of Implementation

86

Availability and Quality of Training

86

Quality of Features

85

Vendor Support

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Ease of Customization

79

Breadth of Features

79

Product Strategy and Rate of Improvement

76

Haiilo Reviews

Adam F.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Ambitious Team But Slow To Release Features

Likeliness to Recommend

6 /10

What differentiates Haiilo from other similar products?

We used Haiilo (previously) SMARP for our employee advocacy programme. Haiilo's product offering is not unique when compared to other competitors like Dynamic Signal however their pricing is/was highly competitive.

What is your favorite aspect of this product?

As the admin of the programme, I enjoyed using the reporting and analytics to understand which content, users, channels and teams were performing the best. Although the back-end part of the platform is a bit "old" in its design, it is possible to get business intelligence out of it - enough to evolve and nurture your growing communities. We were also fortunate to have a very engaged and switched on CSM (customer success manager) who was able to resolve issues or find creative solutions to any challenges that came up.

What do you dislike most about this product?

There were a few things that frustrated us with the platform. Firstly, there would be regular scenarios where submitted content would fail - which is odd when all you're doing is adding a URL to a piece of content. The feedback was that my bandwidth was the issues however I use a wide range of complex platforms without issue, so this was odd. I was also disappointed that the badge/gamification system, which they'd promised to enhance, never developed beyond some basic "out of the box" badges and as mentioned above, while the data can be good, the analytics UX was quite poor.

What recommendations would you give to someone considering this product?

If you're looking for a low-cost solution to test the waters for employee advocacy, or, don't need anything complex, then Haiilo is a good platform to build your foundations. However, it is worth noting that there are a wide range of other providers on the market so I'd encourage you to speak with the various sales teams to understand whether or not they suit your individual situation. Overall, Haiilo's employee advocacy and amplification product is decent. However, the company has been going through a repositioning piece as it grows its internal intranet offering - so, some patience is required.

Pros

  • Client Friendly Policies
  • Generous Negotitation
  • Helps Innovate
  • Performance Enhancing

Cons

  • Less Reliable
  • Under Delivered

Otile M.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Effective Communication With Haiilo

Likeliness to Recommend

9 /10

What differentiates Haiilo from other similar products?

What makes Haiilo unique is the ability to delivery personalized content depending on needs.

What is your favorite aspect of this product?

I like the ease of communicating with Haiilo in place It enhances collaboration

What do you dislike most about this product?

No dislikes whatsoever with Haiilo as it has met our business needs and expectations.

What recommendations would you give to someone considering this product?

I'm recommending Haiilo because it works effectively when it comes to employee communication.

Pros

  • Helps Innovate
  • Efficient Service
  • Client Friendly Policies
  • Fair

Nandia M.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Best For Employee Communication

Likeliness to Recommend

9 /10

What differentiates Haiilo from other similar products?

What makes Haiilo different is the ability to personalize communication for better results.

What is your favorite aspect of this product?

First, the software is cost effective It is secure for secure communication The software is customizable and fast communication delivery

What do you dislike most about this product?

Nothing to cry about as Haiilo has been great.

What recommendations would you give to someone considering this product?

For employees communication, I woul definitely recommend as it offers best features and has made communication effortless.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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