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Gusto

Gusto

Composite Score
8.8 /10
CX Score
8.8 /10
Category
Gusto
8.8 /10

What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

Company Details


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Awards & Recognition

Gusto won the following awards in the Human Capital Management - Midmarket category

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

3% Negative
6% Neutral
91% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements

Feature Ratings

Average 87

Payroll Administration

91

Position Management

90

Performance Management

90

Talent Management

88

Workforce Planning

87

Time and Attendance

87

Employee Record

87

Benefits Administration

85

Learning and Development

83

Talent Acquisition

82

Vendor Capability Ratings

Average 89

Ease of Implementation

93

Breadth of Features

91

Business Value Created

91

Ease of Data Integration

91

Usability and Intuitiveness

90

Ease of IT Administration

90

Quality of Features

90

Ease of Customization

87

Product Strategy and Rate of Improvement

85

Vendor Support

84

Availability and Quality of Training

84

Gusto Reviews

Rajkumar Shaukhlal G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Gusto automatically calculates and syncs your team’s hours, PTO, and holidays with payroll.

What is your favorite aspect of this product?

It's help you stay compliant with alerts, software integrations.

What do you dislike most about this product?

As of now nothing is there. It has great features.

What recommendations would you give to someone considering this product?

Please go for this product since it allows you to integrate with great software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Hayley W.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Great product for payroll and it’s easy to use!

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Ease of use!

What is your favorite aspect of this product?

The page layouts.

What do you dislike most about this product?

Nothing at all!

What recommendations would you give to someone considering this product?

Give it a try to manage payroll.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Robert M.

  • Role: Consultant
  • Industry: Healthcare
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2023

No support, software first

Likeliness to Recommend

6 /10

What differentiates Gusto from other similar products?

It is a software first company. The pricing is transparent.

What is your favorite aspect of this product?

Software innovation and transparent pricing.

What do you dislike most about this product?

Gusto does not have any real customer support. They screwed paychecks and screwed up benefits. Given the sensitivity around these items you would expect some type of customer service. But calls went unanswered and unreturned. Tickets were neglected for over a week. Had to call in through the sales extension to talk to someone. No USA based support. Took over a month to get close to resolution. I had to publicly shame them on social media before they would respond to me.

What recommendations would you give to someone considering this product?

It works great as a basic payroll company for a small business. But the second you start adding benefits or need any outside help from them it becomes useless and destructive to productivity.

Pros

  • Friendly Negotiation
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Less Efficient Service
  • Less Effective Service
  • Less Caring

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