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Gusto

Gusto

Composite Score
8.8 /10
CX Score
8.8 /10
Category
Gusto
8.8 /10

What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

Company Details


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Awards & Recognition

Gusto won the following awards in the Human Capital Management - Midmarket category

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

3% Negative
6% Neutral
91% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements

Feature Ratings

Average 87

Payroll Administration

91

Position Management

90

Performance Management

90

Talent Management

88

Workforce Planning

87

Time and Attendance

87

Employee Record

87

Benefits Administration

85

Learning and Development

83

Talent Acquisition

82

Vendor Capability Ratings

Average 89

Ease of Implementation

93

Breadth of Features

91

Business Value Created

91

Ease of Data Integration

91

Usability and Intuitiveness

90

Ease of IT Administration

90

Quality of Features

90

Ease of Customization

87

Product Strategy and Rate of Improvement

85

Vendor Support

84

Availability and Quality of Training

84

Gusto Reviews

Anne H.

  • Role: C-Level
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Very easy to use, well-priced for small businesses

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Very user-friendly, competitively priced, and represents great value for small businesses. I own several companies and manage payroll for multiple employer accounts, and it's very easy to toggle between them. Employees find it simple, transparent, and extremely easy to use/view their payroll data. Their pricing structure is simple with no hidden costs. I've saved over 50% in payroll service fees compared to the provider we were using previously. Customer support is so much easier to reach, as well.

What is your favorite aspect of this product?

Affordability

What do you dislike most about this product?

It can be difficult to get clear information about employee benefits, namely health insurance. I remain incredibly happy with Gusto's payroll administration capabilities, but trying to find out more about health insurance options has been problematic.

What recommendations would you give to someone considering this product?

I highly recommend Gusto after having used ADP, Paychex, and PrimePay over the past 15+ years. Gusto is extremely easy to use, the initial support to set everything up was outstanding, and the savings compared to other services is significant.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Juddy K.

  • Role: Industry Specific Role
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Easy Payroll and Data Management Tool.

Likeliness to Recommend

9 /10

What differentiates Gusto from other similar products?

The capability like effective coordination across multiple Construction project Engineers is excellent.

What is your favorite aspect of this product?

Best effective payment management and reliable reporting generation solution and configuration is simple.

What do you dislike most about this product?

Zero dislike on this software, easy setting and learning is effective and nothing for me to underline.

What recommendations would you give to someone considering this product?

Employees contacts management, resource planning and effective databases management platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Consolata J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Collaboration and Easy Platform.

Likeliness to Recommend

9 /10

What differentiates Gusto from other similar products?

Gusto Application tracking and its multiple projects workflow management capabilities are effective.

What is your favorite aspect of this product?

The easy on tools configuration and data integration simplicity is another major goid thing about Gusto.

What do you dislike most about this product?

Gusto is very easy on deployment and its learning curve was very short and no issues to report.

What recommendations would you give to someone considering this product?

The best employees data management and other capabilities like effective Accounting integration and task management are excellent.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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