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Gusto

Gusto

Composite Score
8.8 /10
CX Score
8.8 /10
Category
Gusto
8.8 /10

What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

Company Details


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Awards & Recognition

Gusto won the following awards in the Human Capital Management - Midmarket category

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

3% Negative
6% Neutral
91% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements

Feature Ratings

Average 87

Payroll Administration

91

Position Management

90

Performance Management

90

Talent Management

88

Workforce Planning

87

Time and Attendance

87

Employee Record

87

Benefits Administration

85

Learning and Development

83

Talent Acquisition

82

Vendor Capability Ratings

Average 89

Ease of Implementation

93

Breadth of Features

91

Business Value Created

91

Ease of Data Integration

91

Usability and Intuitiveness

90

Ease of IT Administration

90

Quality of Features

90

Ease of Customization

87

Product Strategy and Rate of Improvement

85

Vendor Support

84

Availability and Quality of Training

84

Gusto Reviews

Michael P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Simple, transparent, and easy to use!

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

The fact that there is no searching required. One can always find what they need by simply logging in to Gusto

What is your favorite aspect of this product?

The ability to go back in time to see all of my previous pay stubs.

What do you dislike most about this product?

It is sometimes not clear when the next paycheck will be distributed.

What recommendations would you give to someone considering this product?

I recommend that they don't think so much and sign up for Gusto! It is great and our company loves it.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Todd R.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Good features, friendly interface, poor support

Likeliness to Recommend

6 /10

What differentiates Gusto from other similar products?

Gusto offers some great features and the user interface is much more manageable than some other services I've used. It offers a nice range of affordable extras for small business.

What is your favorite aspect of this product?

I love being able to manage both employees and contractors out of the service. Very easy to onboard both and very easy to manage them on a continuing basis.

What do you dislike most about this product?

My customer service experience has not been good. Although you get an automated acknowledgement when you submit a support request, it can a long time to receive a response from an actual human. And if you call, expect to wait on hold only to be told that someone will get back to you much later than you probably need.

What recommendations would you give to someone considering this product?

The price is right for a small business so it may be worth the customer service headaches. And the features really do satisfy most of our business needs. You just need to be willing to deal with the customer service headaches.

Pros

  • Security Protects
  • Reliable
  • Respectful

Cons

  • Less Effective Service
  • Less Efficient Service
  • Wastes Time

Taras L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

An easy and fast way to manage payroll

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Gusto is easy to use and easy for employees to access to view their payroll and tax information. Overall a great experience compared to some legacy products.

What is your favorite aspect of this product?

The design and friendliness to use along with ease of use. Pulling up payroll and tax records is easy with Gusto.

What do you dislike most about this product?

No dislikes, everything works well.

What recommendations would you give to someone considering this product?

This product is great for the startup community along with midsized companies. Your employees will find it easier to access their payroll information.

Pros

  • Effective Service
  • Saves Time
  • Client Friendly Policies
  • Helps Innovate

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