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Gusto

Gusto

8.8 /10
Category
Gusto
8.8 /10

What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

Company Details


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Awards & Recognition

Gusto won the following awards in the Human Capital Management - Midmarket category

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

92 Likeliness to Recommend

1
Since last award

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

4% Negative
5% Neutral
91% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements

Feature Ratings

Average 87

Payroll Administration

91

Position Management

90

Performance Management

90

Talent Management

88

Workforce Planning

87

Time and Attendance

87

Employee Record

87

Benefits Administration

85

Learning and Development

83

Talent Acquisition

82

Vendor Capability Ratings

Average 88

Ease of Implementation

93

Breadth of Features

91

Business Value Created

91

Ease of Data Integration

90

Usability and Intuitiveness

90

Ease of IT Administration

89

Quality of Features

89

Ease of Customization

86

Product Strategy and Rate of Improvement

85

Vendor Support

83

Availability and Quality of Training

83

Gusto Reviews

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2021

Loved gusto, a pleasant payroll experience

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Donna D.

  • Role: C-Level
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Gusto is by far the best payroll company I've used

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Gusto has great customer service, is very cost effective, and is super easy to use.

What is your favorite aspect of this product?

Cost effectiveness & ease of use

What do you dislike most about this product?

On in depth, specific-to-my-situation questions, I wish Gusto were a little faster in responding.

What recommendations would you give to someone considering this product?

Definitely look into Gusto & compare to other services...you'll find Gusto to be top of the list

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Rachel S.

  • Role: C-Level
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

A Key Tool in my Small Business Management

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

I had experience with a number of other payroll solutions. All of them were overbuilt and overpriced for my needs. Not only is Gusto appropriate from my needs, it is scaleable and offers a myriad of features that my business may grow into in the future. Gusto is different because of its ease of use, excellent (fun) communications and overall spirit. I feel good when I run payroll! Who can say that? On a separate note, when the COVID-19 pandemic hit, Gusto *really* shined. Not only did they offer us small adjusted pricing for services when we weren't running Payroll due to closures, Gusto also had amazing tools and help with the PPP program.

What is your favorite aspect of this product?

Without question, it is the ease of use. I can run payroll in a matter of minutes.

What do you dislike most about this product?

There isn't anything that I don't like about Gusto!

What recommendations would you give to someone considering this product?

I would encourage someone considering use Gusto to reach out to current Gusto customers and ask questions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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