This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-877-281-0480 (US/CAN) or
+1-519-936-2659 (International)

Guru Technologies LLC

Guru

Composite Score

8.1 /10

CX Score

8.3 /10

42 Reviews Write a Review

What is Guru?

Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Guru won the following awards in the Knowledge Management category

Filter By

3 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

10 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Guru Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Guru.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Guru?

3% Negative

0% Neutral

97% Positive

Pros

Reliable
Continually Improving Product
Unique Features
Caring

Feature Ratings

Average 84

Intelligent Search

Configurable Knowledge Repository

Role-Based Access

Cataloging

API Integration

Rich Text Editor

Reporting and Analytics

Social Features

Workflow and Approval Management

Multi-Language Support

Version Control

Vendor Capability Ratings

Average 85

Business Value Created

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Ease of Customization

Vendor Support

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Also Featured in...

Employee Communications

Translation missing: en.product_page.ratings.score 8.1

View Guru in this category (opens in a new tab)

Sales Enablement

Translation missing: en.product_page.ratings.score 7.9

View Guru in this category (opens in a new tab)

Guru Reviews

Alexandra E.

Role: Operations
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Intuitive implementation kicking off with Guru!

Likeliness to Recommend

10 /10

What differentiates Guru from other similar products?

The verification cycle of Guru were really important to our business. Love this function!

What is your favorite aspect of this product?

Guru has allowed us to create a culture of knowledge-sharing throughout our company.

What do you dislike most about this product?

Small buggy items come up with some level of frequency. Their Support team is awesome, though, and when we reach out to flag these we always get solid responses.

What recommendations would you give to someone considering this product?

Iron out the best practices before releasing to your whole company! There's a lot of areas for input in Guru so making sure your team knows where to manage incoming questions/requests is important.

Pros

Continually Improving Product
Trustworthy
Efficient Service
Effective Service

Jon W.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Great way to distribute knowledge

Likeliness to Recommend

10 /10

What differentiates Guru from other similar products?

Guru is an amazing option for knowledge share and sales enablement. With remote work becoming a huge part of our sales team it has been an even more important option to share and make sure resources are readily and easily available. The display and usability is miles ahead of anyone else in the industry. Guru's ease of use and integrations are by far the best features and one of the other pieces that sets them apart.

What is your favorite aspect of this product?

The quick and easy access to all important sales information is my favorite. The quick search through keywords makes it so simple and fast to find documents.

What do you dislike most about this product?

I don't have anything I dislike about Guru at the present moment. It's been such a beneficial tool over the last 3-4 years.

What recommendations would you give to someone considering this product?

Focus on your important needs for a tool like this ours was knowledge share and speed. We got that. I don't think anyone does it better.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jul 2021

Great tool but stay intentional & organized

Likeliness to Recommend

9 /10

Pros

Efficient Service
Effective Service
Caring
Respectful

How We Deliver

Guru

What is Guru?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Guru Ratings

88 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Guru?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

Cataloging Ability to organize documents and data based on similar tags, keywords and groupings.

API Integration API integrations with enterprise apps e.g. collaboration/communication tools, CRM, ECM, and existing knowledge sources allow access to content in multiple ways.

Rich Text Editor Allows users to create and share information using text and other formats such as charts, images, audio, and video, with easy formatting options.

Reporting and Analytics Detailed analytics and dashboards on content usage and performance, including how information is accessed and by whom, search query performance, etc.

Social Features Social features allow knowledge users to like, rate, comment, or tag knowledge content.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Multi-Language Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Version Control Tracking of document versions with each iteration of document changes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Employee Communications

Sales Enablement

Guru Reviews

Alexandra E.

Intuitive implementation kicking off with Guru!

Likeliness to Recommend

Pros

Jon W.

Great way to distribute knowledge

Likeliness to Recommend

Pros

Great tool but stay intentional & organized

Likeliness to Recommend

Pros

Most Popular Guru Comparisons

Confluence

Freshdesk

Zendesk for Service

Zoho Desk

HubSpot Service Hub

KnowledgeOwl

Title

Feature Ratings

Intelligent Search

Configurable Knowledge Repository

Role-Based Access

Cataloging

API Integration

Rich Text Editor

Reporting and Analytics

Social Features

Workflow and Approval Management

Multi-Language Support

Version Control

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Ease of Customization

Vendor Support

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration