What is GoToConnect?
Our easily deployed, simple-to-use virtual phone system has video conferencing and messaging built right in.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
98 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love GoToConnect?
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Secure Access
Centralized Management Portal
Call Management
Web & Desktop Conferencing
Presence IM
Analytics Reporting
Mobility
Session Border Controller
Speech Access and Personal Assistant
Continuous UCC
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Quality of Features
Breadth of Features
Vendor Support
Business Value Created
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
GoToConnect Reviews
Jerry D.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
Most Sophisticated Business Instant Messaging Tool
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
GoTo Connect has VoIP, video conferencing, phone systems and BIM tools in one central location.
What is your favorite aspect of this product?
It allows me to offer support to juniors remotely via video calls from anywhere and on the go via any device.
What do you dislike most about this product?
GoTo has the best IT tools when it comes to business communication - I have never experienced any drawback.
What recommendations would you give to someone considering this product?
Personally, I would highly recommend GTC for corporate communication and support.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Yan Y.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
Better Communication With GoToConnect
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
Besides being a great phone system, it also comes with great messaging and conferencing features.
What is your favorite aspect of this product?
Deploying and using GoToConnect is easy It supports quality audio and video It makes business communication easy
What do you dislike most about this product?
GoToConnect has been of greatest help when it comes to communication and no issues
What recommendations would you give to someone considering this product?
For effective business communication, GoToConnect is the real deal considering its many capabilities and I recommend it.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
David R.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jun 2022
Extremely easy to use and implementation is easy
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
Ease of use and product functionality.
What is your favorite aspect of this product?
Simplicity of the interface, especially creating and maintaining call paths.
What do you dislike most about this product?
Sometimes, it is hard to get in touch with the sales teams.
What recommendations would you give to someone considering this product?
If you are considering a UCaaS solution, GoTo is the best. Nearly all features are included in the monthly fee (not the contact center - but it is very competitively priced).
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Vendor's Interest First
- Less Friendly Negotiation