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GoTo

GoToConnect

Composite Score
8.7 /10
CX Score
8.8 /10
Category
GoToConnect
8.7 /10

What is GoToConnect?

Our easily deployed, simple-to-use virtual phone system has video conferencing and messaging built right in.

Company Details


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Awards & Recognition

GoToConnect won the following awards in the Unified Communications as a Service category

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GoToConnect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoToConnect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoToConnect?

3% Negative
2% Neutral
95% Positive

Pros

  • Trustworthy
  • Respectful
  • Client Friendly Policies
  • Fair

Feature Ratings

Average 86

Communications

91

Secure Access

88

Centralized Management Portal

87

Call Management

86

Web & Desktop Conferencing

86

Presence IM

86

Analytics Reporting

85

Mobility

85

Session Border Controller

83

Speech Access and Personal Assistant

82

Continuous UCC

81

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Ease of IT Administration

89

Quality of Features

88

Breadth of Features

87

Vendor Support

86

Business Value Created

86

Ease of Customization

85

Availability and Quality of Training

85

Usability and Intuitiveness

85

Ease of Data Integration

83

Product Strategy and Rate of Improvement

83

GoToConnect Reviews

Jerry D.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Most Sophisticated Business Instant Messaging Tool

Likeliness to Recommend

10 /10

What differentiates GoToConnect from other similar products?

GoTo Connect has VoIP, video conferencing, phone systems and BIM tools in one central location.

What is your favorite aspect of this product?

It allows me to offer support to juniors remotely via video calls from anywhere and on the go via any device.

What do you dislike most about this product?

GoTo has the best IT tools when it comes to business communication - I have never experienced any drawback.

What recommendations would you give to someone considering this product?

Personally, I would highly recommend GTC for corporate communication and support.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Yan Y.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Better Communication With GoToConnect

Likeliness to Recommend

9 /10

What differentiates GoToConnect from other similar products?

Besides being a great phone system, it also comes with great messaging and conferencing features.

What is your favorite aspect of this product?

Deploying and using GoToConnect is easy It supports quality audio and video It makes business communication easy

What do you dislike most about this product?

GoToConnect has been of greatest help when it comes to communication and no issues

What recommendations would you give to someone considering this product?

For effective business communication, GoToConnect is the real deal considering its many capabilities and I recommend it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

David R.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Extremely easy to use and implementation is easy

Likeliness to Recommend

10 /10

What differentiates GoToConnect from other similar products?

Ease of use and product functionality.

What is your favorite aspect of this product?

Simplicity of the interface, especially creating and maintaining call paths.

What do you dislike most about this product?

Sometimes, it is hard to get in touch with the sales teams.

What recommendations would you give to someone considering this product?

If you are considering a UCaaS solution, GoTo is the best. Nearly all features are included in the monthly fee (not the contact center - but it is very competitively priced).

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Vendor's Interest First
  • Less Friendly Negotiation

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