What is GoToConnect?
Our easily deployed, simple-to-use virtual phone system has video conferencing and messaging built right in.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
98 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love GoToConnect?
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Secure Access
Centralized Management Portal
Presence IM
Call Management
Mobility
Web & Desktop Conferencing
Analytics Reporting
Session Border Controller
Continuous UCC
Speech Access and Personal Assistant
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Quality of Features
Breadth of Features
Business Value Created
Vendor Support
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
GoToConnect Reviews
Orlando P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2023
A way to connect with consumers.
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
Unlike other tools, we ourselves can say that this is unique because it is a fantastic solution for remote performance, in addition to the fact that if it becomes essential, the application can be installed on my mobile device, in addition to being quite easy to use unlike of his corridor.
What is your favorite aspect of this product?
What fascinates me the most about this instrument is that the call application can be used not only on the computer but also on cell phones as if it were a desk phone, we also have the possibility of designing personalized call routing quite perfectly.
What do you dislike most about this product?
Since we are using this instrument, we have not found a failure in this product, rather we are practical with it, for which we have the possibility to mention that it is oriented in the right direction.
What recommendations would you give to someone considering this product?
One of the reasons why we can recommend this product is because it is reasonably priced, plus it is also quite easy to integrate and use, for which we are all quite happy.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Efficient Service
Taylor H.
- Role: Human Resources
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Feb 2023
Workflow and call management are improved
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
Using this application has been a breeze. Problems are infrequent for me. When I've had questions or concerns, I've found it easy to contact and speak with an agent. From that point on, they can take over. When we had an issue with GoTo not working, they responded quickly and fixed it.
What is your favorite aspect of this product?
We needed to replace several aging on-premises phone systems. In addition, our phone directory was stored in convoluted spreadsheets that required continual attention from a number of different personnel, making it difficult for consumers to find the numbers they needed.
What do you dislike most about this product?
As for my concerns with GoTo Connect, I have none. The four years we've spent using GoTo Connect, 100% of our support tickets have concerned better understanding the software.
What recommendations would you give to someone considering this product?
All users are now indexed in a mobile-friendly online directory. In addition, the 10-digit phone number is no longer necessary to contact any user; instead, the user's 4-digit extension is used. If you don't know exactly where the person is, this is a huge help.
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Helps Innovate
Holly S.
- Role: Finance
- Industry: Banking
- Involvement: End User of Application
Submitted Feb 2023
Excellent means of interaction
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
Many professionals in my area (scattered across the state) have been using GoTo Meeting for years, long before Zoom was even a thought. It's just as effective, doesn't cause any connection problems, and is quite simple to use.
What is your favorite aspect of this product?
GoToConnect, our best phone system, manages remote agents. Easy reporting. Industry-leading call system administrative adjustments. This is our best service in years.
What do you dislike most about this product?
Regarding the program itself, I have no criticisms. Instead, it's excellent.
What recommendations would you give to someone considering this product?
My sincere endorsement. It's the best communications app available.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
