What is GoToConnect?
Our easily deployed, simple-to-use virtual phone system has video conferencing and messaging built right in.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
98 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love GoToConnect?
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Secure Access
Centralized Management Portal
Call Management
Web & Desktop Conferencing
Presence IM
Analytics Reporting
Mobility
Session Border Controller
Speech Access and Personal Assistant
Continuous UCC
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Quality of Features
Breadth of Features
Vendor Support
Business Value Created
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
GoToConnect Reviews
Jimena G.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Feb 2023
Customizable telephony and meeting tool
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
This customizable and scalable meeting and telephony tool has everything that is needed in any company to connect from anywhere, with customizable business telephony, video conferences, team chat, among others, combining the power and reliability of telephony systems. with audio and video web conferencing in one simple solution
What is your favorite aspect of this product?
I really like this tool because it is a unique and unified communication, since combining the power and reliability of the various telephone systems and the excellent technologies of video and audio conferences, it represents a simple solution, since this tool saves you the the hassle and expense of having to deal with multiple collaboration solution providers
What do you dislike most about this product?
I do not dislike this excellent tool at all since it is a very essential meeting and telephone system today in order to have excellent results within the company
What recommendations would you give to someone considering this product?
I recommend this tool since it is a very safe and practical meeting system and telephony in which it is customizable, scalable and all that in one with everything that is needed in any company to connect from anywhere, and your employees can meet, talk, exchange messages and collaborate successfully through a single application, so that productivity grows, without growing frustrations
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Thania D.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2023
Allows satisfactory flame functions
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
It is one of the easy and complete business connection tools, it has local calling capabilities, or even as an intercom, from these characteristics I can say that it is a tool that allows long distance calls and it is one of the functions that this tool differentiates from others and does so in a professional and safe manner
What is your favorite aspect of this product?
I like that it is a tool that is a great help for reception areas, allowing you to not divert calls and even better to work remotely, something that is currently part of many of the positions offered that give opportunities to new professionals, in addition to the fact that the interface is easy to understand because it has a drag and drop system for greater adaptability
What do you dislike most about this product?
Does not have complicated function
What recommendations would you give to someone considering this product?
It is a good way to maintain contacts if you work remotely, improving interactions
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
S B.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Feb 2023
great alternative to traditional telephony
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
fits perfectly in our cloud prefered strategy
What is your favorite aspect of this product?
ease of use
What do you dislike most about this product?
none so far
What recommendations would you give to someone considering this product?
there are other players in the field, but GoToConnect is very easy to use
Pros
- Performance Enhancing
- Reliable
- Enables Productivity
- Appreciates Incumbent Status
