What is GoToConnect?
Our easily deployed, simple-to-use virtual phone system has video conferencing and messaging built right in.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
98 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love GoToConnect?
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Secure Access
Centralized Management Portal
Presence IM
Call Management
Mobility
Web & Desktop Conferencing
Analytics Reporting
Session Border Controller
Continuous UCC
Speech Access and Personal Assistant
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Quality of Features
Breadth of Features
Business Value Created
Vendor Support
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
GoToConnect Reviews
Zachary V.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2023
Easy,Secured and Convenient
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
Perfect in centralizing all parties on one communication hub.
What is your favorite aspect of this product?
Easy to customising abilities.
What do you dislike most about this product?
I have no dislikes at all.
What recommendations would you give to someone considering this product?
To have an effective and strategic communication,use this tool
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Judith S.
- Role: C-Level
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Sep 2023
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rob N.
- Role: C-Level
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Sep 2023
The phone tree UI is what sold it for us.
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
Integration with G Suite, ideal pricing,
What is your favorite aspect of this product?
The simple UI, and ease of use admin tools
What do you dislike most about this product?
Nothing really
What recommendations would you give to someone considering this product?
If you are coming from a system that was more difficult to use, then you will have staff expecting this to be a harder product. We had the issue of staff trying to make things harder when they didn’t need to be, because they were use to having a hard time using the phone system.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing