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Google

Google Voice

8.9 /10

113 Reviews Write a Review

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details

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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

4 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

11 Top Rated Capabilities

9 Top Rated Features

2022

Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative

5% Neutral

92% Positive

Pros

Performance Enhancing
Reliable
Trustworthy
Saves Time

Feature Ratings

Average 84

Communications

Mobility

Secure Access

Call Management

Presence IM

Web & Desktop Conferencing

Audio Transcription

Analytics Reporting

Centralized Management Portal

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Google Voice Reviews

Paul L.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Great inexpensive voice provider that works great

Likeliness to Recommend

8 /10

What differentiates Google Voice from other similar products?

Free Works in replacement of cell phone Ubiquitous

What is your favorite aspect of this product?

I can use it for all my phone numbers

What do you dislike most about this product?

Not always works well

What recommendations would you give to someone considering this product?

But the pro version

Pros

Continually Improving Product
Trustworthy
Client Friendly Policies
Fair

Cons

Commodity Features
Less Efficient Service
Charges for Enhancements

Dylan C.

Role: Industry Specific Role
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

It's an okay product

Likeliness to Recommend

6 /10

What differentiates Google Voice from other similar products?

The pricing tends to be better than most

What is your favorite aspect of this product?

It really comes down to pricing for this product

What do you dislike most about this product?

There could be some improvements in the automation realm

What recommendations would you give to someone considering this product?

If you're looking for the cheapest product then this might be one to consider

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Role: Information Technology
Industry: Healthcare
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted May 2023

Review of Google Voice

Likeliness to Recommend

10 /10

Pros

Respectful
Helps Innovate
Continually Improving Product
Reliable

How We Deliver

Google Voice

What is Google Voice?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Google Voice Ratings

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Voice?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Secure Access Establishment of a VPN session to the internal phone system.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Presence IM Knowing the availability of users.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Google Voice Reviews

Paul L.

Great inexpensive voice provider that works great

Likeliness to Recommend

Pros

Cons

Dylan C.

It's an okay product

Likeliness to Recommend

Pros

Review of Google Voice

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Communications

Mobility

Secure Access

Call Management

Presence IM

Web & Desktop Conferencing

Audio Transcription

Analytics Reporting

Centralized Management Portal

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement