What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
96 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Secure Access
Call Management
Presence IM
Audio Transcription
Web & Desktop Conferencing
Analytics Reporting
Speech Access and Personal Assistant
Centralized Management Portal
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Google Voice Reviews
Justin T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2024
Excellent product!
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Google Voice stands out with its integration with other Google services, offering a seamless experience across Gmail, Google Contacts, and Google Calendar, along with its robust voicemail transcription and call forwarding capabilities.
What is your favorite aspect of this product?
I'd say the convenience of having all communication needs in one place, like voicemail transcriptions neatly organized alongside emails and calendar events, streamlining productivity and organization.
What do you dislike most about this product?
I do not have any dislikes overall.
What recommendations would you give to someone considering this product?
For someone considering Google Voice, I'd recommend assessing your communication needs, particularly if you value integration with other Google services, reliable voicemail transcription, and the ability to manage multiple phone numbers efficiently, as Google Voice excels in these areas.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Slower Product Innovation
Vaibhav S.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2024
Fantastic product for Calling
Likeliness to Recommend
What differentiates Google Voice from other similar products?
With the features to import the contacts and also messaging option.
What is your favorite aspect of this product?
Both texting and calling are available with easy portability.
What do you dislike most about this product?
Earlier, it was free but it charges a nominal fee.
What recommendations would you give to someone considering this product?
It is the best option for your business.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features
Ankit Z.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Great tool for employee privacy
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Google voice allows me to create a separate phone line for business that I can link to my personal mobile phone. I can send or receive calls and messages on my personal number and my google voice number from one device.
What is your favorite aspect of this product?
My favourite part about Google voice is that i can reachout to the different candidates that i am looking for hiring needs in an easy way via call or message without using my own personal number.
What do you dislike most about this product?
In the field of recruitment, the candidates share the google voice number and mist of the time, they were unreachable during interview schedule time or joining time.
What recommendations would you give to someone considering this product?
Google voice is very simple and straight forward tool. It's very useful that it's free and easy to setup.
Pros
- Security Protects
- Trustworthy
- Unique Features
- Efficient Service
Cons
- Under Delivered
