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Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

8.9 /10
Category
Google Voice
8.9 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Mobility

88

Secure Access

87

Call Management

85

Presence IM

84

Web & Desktop Conferencing

84

Audio Transcription

83

Analytics Reporting

83

Speech Access and Personal Assistant

81

Centralized Management Portal

81

Session Border Controller

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Ease of Customization

83

Breadth of Features

83

Availability and Quality of Training

82

Vendor Support

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Google Voice Reviews

Grace M.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

This free-to-me program increases my productivity

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

I’m not sure. All I know is that a colleague introduced me to Google Voice several years ago and because of the current pandemic, I have used it extensively in order to consult with students and their parents and colleagues. It has been crucial for me to perform my job effectively. I don’t know what I would do without Google Voice.

What is your favorite aspect of this product?

I love that I have a designated phone number which connects to my work email and I receive notifications regarding missed calls and texts.

What do you dislike most about this product?

I’m not sure. Im grateful to be able to use this product and it’s free. I can’t complain.

What recommendations would you give to someone considering this product?

If you would like a way to contact students, parents, and colleagues without using your personal cellphone number, give Google Voice a try.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Oswald R.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2020

Great service. It is a lifeline for many people.

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

Stability and price. It is free, and it works.

What is your favorite aspect of this product?

Voice transcription to text.

What do you dislike most about this product?

That you must have an existing, real phone # to use the service. Also, text message sent to the phone # always show a different number than the sending telephone number.

What recommendations would you give to someone considering this product?

Use it. It is good, when you do not want to advertise you actual phone # to people.

Pros

  • Reliable
  • Unique Features
  • Saves Time
  • Acts with Integrity

Nancy M.

  • Role: Public Sector
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2020

An excellent choice!

Likeliness to Recommend

7 /10

What differentiates Google Voice from other similar products?

Google Voice is great when it comes to calls, text messaging and also voicemail. It is convenient and simple to use. I am able use an anonymous number without being charged an enormous fee, like so many other products out there do nowadays.

What is your favorite aspect of this product?

It is easy to set up and is free. There is really nothing difficult or confusing about it at all.

What do you dislike most about this product?

Google voice can easily miss calls if you have an unreliable internet connection. It works through your internet.

What recommendations would you give to someone considering this product?

Safe product, user friendly and definitely worth giving a try!

Pros

  • Efficient Service
  • Effective Service
  • Client Friendly Policies
  • Continually Improving Product

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