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Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Voice
8.9 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Mobility

87

Secure Access

87

Call Management

85

Presence IM

84

Web & Desktop Conferencing

84

Audio Transcription

83

Analytics Reporting

83

Speech Access and Personal Assistant

81

Centralized Management Portal

81

Session Border Controller

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Ease of Customization

83

Breadth of Features

83

Availability and Quality of Training

82

Vendor Support

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Google Voice Reviews

saksham t.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Google Voice from other similar products?

Multiple features

What is your favorite aspect of this product?

Quick response

What do you dislike most about this product?

application

What recommendations would you give to someone considering this product?

Amazing Product

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Bhabishya B.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Best website for virtual number and calling

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

There aren't much websites like Google Voice, and many of them are paid where as in the order hand here Google Voice is free to use if calling to US and CA. It's very easy to create account with them and start using their service.

What is your favorite aspect of this product?

My favorite aspect of this product is that there is no restrictions at all. I can use the number provided by them as actual number provided after using a SIM card. They provide call and sms features and I love that. Their website interface is very easy to use.

What do you dislike most about this product?

What I dislike most about this product is that the cost to call other countries is very high. It's free to call US and CA but for other it's not free and charges are high for those countries.

What recommendations would you give to someone considering this product?

If anyone is thinking of using Google Voice, then they should go for it. It's free and you are gonna love it.

Pros

  • Reliable
  • Trustworthy
  • Saves Time
  • Fair

Paul L.

  • Role: Consultant
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Easy to use, reliable and great value

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

Quick and easy integration, especially into all things Google related.

What is your favorite aspect of this product?

Customization options for call forwarding and availability

What do you dislike most about this product?

I have seem some unreliability with the call forwarding feature and the voice transcription for messages has not been that reliable.

What recommendations would you give to someone considering this product?

Quick and easy set up - well worth the minimal time to get it running and take it out for a test drive. You'll probably want to keep it.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

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