What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Reliable
- Performance Enhancing
- Saves Time
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Secure Access
Call Management
Presence IM
Web & Desktop Conferencing
Audio Transcription
Analytics Reporting
Speech Access and Personal Assistant
Centralized Management Portal
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Google Voice Reviews
Luca B.
- Role: Operations
- Industry: Communications
- Involvement: Vendor Selection and Purchasing
Submitted Feb 2022
It is helpful in our digital age
Likeliness to Recommend
What differentiates Google Voice from other similar products?
I appreciate having the ability to receive calls and messages in a centralized location that is accessible to everybody I allow internet access to.
What is your favorite aspect of this product?
The most apparent choice is a reduced business connectivity for my various corporate entities. This saves me from having to purchase a whole phone connection for many of my micro-businesses when they first start.
What do you dislike most about this product?
When someone messages me, the cellphone often does not ring or send a notification to my cellphone. I often have no idea till I check my email.
What recommendations would you give to someone considering this product?
: I'd advise your company to build Google Voice connections as soon as possible. It's absolutely free to start, but you'll just need to sign in on rare occasions to keep the number assigned to you. When you first begin, you may have a limited set of numbers choose from. If you postpone, you will have much less alternatives to choose from.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Sanjana L.
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted Feb 2022
Google Voice Review
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Privacy rules are far more stringent than its competitors and enable end to end encryption for communication.
What is your favorite aspect of this product?
safe and fast communication across the board.
What do you dislike most about this product?
Costing can be improved.
What recommendations would you give to someone considering this product?
Go for it guys!!
Pros
- Trustworthy
- Client's Interest First
- Continually Improving Product
- Reliable
Daichi K.
- Role: Finance
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Jan 2022
A Reliable Tool for the Customer-Driven Business
Likeliness to Recommend
What differentiates Google Voice from other similar products?
At our office, I'm using Google Voice as a second line on my existing smartphone so I can differentiate personal calls from work calls. As an insurance producer and office manager, I am responsible for fielding calls from customers, staff and insurance companies. With Google Voice, I'm able to have a sperate voicemail box, text message inbox, and phone number so I don't have to give out my personal number. If you're in a work environment where you could benefit from a work phone, this is the tool for you. It allows you to have an independent phone number to be reached at, without the need to carry a second device. I believe this tool.
What is your favorite aspect of this product?
The separate phone number for work versus personal use. Completely independent voicemail message and inbox. The ability to answer calls and messages on the computer or mobile device. An email version of the voicemail if one is left. I like the support forums because of their powerful search features, but the Google-backed Support team is weak as it relies almost entirely on the forums. But in general, there haven't been many a situation when either the forum or a quick search on the internet didn't yield the answer we were searching for. Google Voice is used by our whole organization. It has saved us tons of money on phone bills. We use it fo
What do you dislike most about this product?
We haven't had to use support much in the 2 years we've had the product, but as with most things Google. I think there is room to improve with regards to call forwarding. I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call. when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in. Maybe have better collaboration with phone makers, the landline options are limited. It could incorporate some call forwarding options that are easier to use. Auto attendant options would be nice.
What recommendations would you give to someone considering this product?
Its biggest strength is flexibility. Google Voice offers free text messaging, and when clients can't reach us on the phone, they can text us. HD quality sound using Google Voice. It is invaluable when your clients can hear you. Ease of use is huge, there was literally no learning curve with the software and we were up and running within minutes. Google Voice is very well suited to the small to medium sized business. I don't know if the infrastructure is great for a large organization, but then again, I am not a large organization so it very well may be. If you are looking to save money when starting a business then Google Voice is a no-braine
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing