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Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

8.9 /10
Category
Google Voice
8.9 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Mobility

88

Secure Access

87

Call Management

85

Presence IM

84

Web & Desktop Conferencing

84

Audio Transcription

83

Analytics Reporting

83

Speech Access and Personal Assistant

81

Centralized Management Portal

81

Session Border Controller

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Ease of Customization

83

Breadth of Features

83

Availability and Quality of Training

82

Vendor Support

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Google Voice Reviews

Luca B.

  • Role: Operations
  • Industry: Communications
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Feb 2022

It is helpful in our digital age

Likeliness to Recommend

8 /10

What differentiates Google Voice from other similar products?

I appreciate having the ability to receive calls and messages in a centralized location that is accessible to everybody I allow internet access to.

What is your favorite aspect of this product?

The most apparent choice is a reduced business connectivity for my various corporate entities. This saves me from having to purchase a whole phone connection for many of my micro-businesses when they first start.

What do you dislike most about this product?

When someone messages me, the cellphone often does not ring or send a notification to my cellphone. I often have no idea till I check my email.

What recommendations would you give to someone considering this product?

: I'd advise your company to build Google Voice connections as soon as possible. It's absolutely free to start, but you'll just need to sign in on rare occasions to keep the number assigned to you. When you first begin, you may have a limited set of numbers choose from. If you postpone, you will have much less alternatives to choose from.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Sanjana L.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Google Voice Review

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

Privacy rules are far more stringent than its competitors and enable end to end encryption for communication.

What is your favorite aspect of this product?

safe and fast communication across the board.

What do you dislike most about this product?

Costing can be improved.

What recommendations would you give to someone considering this product?

Go for it guys!!

Pros

  • Trustworthy
  • Client's Interest First
  • Continually Improving Product
  • Reliable

Daichi K.

  • Role: Finance
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

A Reliable Tool for the Customer-Driven Business

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

At our office, I'm using Google Voice as a second line on my existing smartphone so I can differentiate personal calls from work calls. As an insurance producer and office manager, I am responsible for fielding calls from customers, staff and insurance companies. With Google Voice, I'm able to have a sperate voicemail box, text message inbox, and phone number so I don't have to give out my personal number. If you're in a work environment where you could benefit from a work phone, this is the tool for you. It allows you to have an independent phone number to be reached at, without the need to carry a second device. I believe this tool.

What is your favorite aspect of this product?

The separate phone number for work versus personal use. Completely independent voicemail message and inbox. The ability to answer calls and messages on the computer or mobile device. An email version of the voicemail if one is left. I like the support forums because of their powerful search features, but the Google-backed Support team is weak as it relies almost entirely on the forums. But in general, there haven't been many a situation when either the forum or a quick search on the internet didn't yield the answer we were searching for. Google Voice is used by our whole organization. It has saved us tons of money on phone bills. We use it fo

What do you dislike most about this product?

We haven't had to use support much in the 2 years we've had the product, but as with most things Google. I think there is room to improve with regards to call forwarding. I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call. when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in. Maybe have better collaboration with phone makers, the landline options are limited. It could incorporate some call forwarding options that are easier to use. Auto attendant options would be nice.

What recommendations would you give to someone considering this product?

Its biggest strength is flexibility. Google Voice offers free text messaging, and when clients can't reach us on the phone, they can text us. HD quality sound using Google Voice. It is invaluable when your clients can hear you. Ease of use is huge, there was literally no learning curve with the software and we were up and running within minutes. Google Voice is very well suited to the small to medium sized business. I don't know if the infrastructure is great for a large organization, but then again, I am not a large organization so it very well may be. If you are looking to save money when starting a business then Google Voice is a no-braine

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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