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Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Voice
8.9 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Mobility

87

Secure Access

87

Call Management

85

Presence IM

84

Web & Desktop Conferencing

84

Audio Transcription

83

Analytics Reporting

83

Speech Access and Personal Assistant

81

Centralized Management Portal

81

Session Border Controller

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Ease of Customization

83

Breadth of Features

83

Availability and Quality of Training

82

Vendor Support

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Google Voice Reviews

Josiah M.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Best UCaaS Solution For Business

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

Google Voice is different from other tools in that it's available anywhere and on any device. It's resourceful too.

What is your favorite aspect of this product?

I like that with Google Voice, I can communicate with my team anytime anywhere and using either mobile or web device. Using the software is seamless. Deployment and using the software is easy

What do you dislike most about this product?

Google Voice has been good and I haven't experienced problems.

What recommendations would you give to someone considering this product?

Google Voice is the best Unified Communications software I have used and I recommend it for business use.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Inspires Innovation

Jon W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Inexpensive and easy to use way to call and text

Likeliness to Recommend

7 /10

What differentiates Google Voice from other similar products?

Google Voice is a simple solution to call or text...basically anywhere. It is not a robust system for logging/scoring. But does the basics amazing.

What is your favorite aspect of this product?

The ease of use and no country limitations

What do you dislike most about this product?

I wish it was more robust in the offering and better integrated to other software

What recommendations would you give to someone considering this product?

Identify your needs for now and the future. We changed calling system but have kept Voice as a backup for reliability when it lacked the different functions we needed.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Cons

  • Commodity Features

Mohit G.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Good but not unique

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

No cost associated with it

What is your favorite aspect of this product?

Easy to access for Gmail users

What do you dislike most about this product?

Limited to only North America and Europe

What recommendations would you give to someone considering this product?

There are better options in the market, make an informed decision post research

Pros

  • Efficient Service
  • Effective Service
  • Saves Time
  • Respectful

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