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Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

8.9 /10
Category
Google Voice
8.9 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Mobility

88

Secure Access

87

Call Management

85

Presence IM

84

Web & Desktop Conferencing

84

Audio Transcription

83

Analytics Reporting

83

Speech Access and Personal Assistant

81

Centralized Management Portal

81

Session Border Controller

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Ease of Customization

83

Breadth of Features

83

Availability and Quality of Training

82

Vendor Support

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Google Voice Reviews

Zoey J.

  • Role: Industry Specific Role
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Make your voice heard everywhere, at any time

Likeliness to Recommend

8 /10

What differentiates Google Voice from other similar products?

It features a very user-friendly UI. It has a reliable call forwarding facility. One can send and receive a limitless number of texts and calls. Setting up a profile is a relatively simple job. You would have no trouble utilizing it when you have previously utilized any one of Google office platforms.

What is your favorite aspect of this product?

Google voice is primarily used to start Searching for crucial information for our research project. Almost all of the time, simply typing or texting didn't seem to work. In a result, using Google Voice in the workplace might help you save a substantial time on communications. That saved time can then be put to better use.

What do you dislike most about this product?

One shortcoming was that it doesn't provide toll-free lines, which could be a significant disadvantage for businesses with clientele located all around the world.

What recommendations would you give to someone considering this product?

Google Voice is just a stylish choice for small organizations, especially those that have previously utilized either of Google's office products. Self-employed people on a low budget might also benefit from it because they frequently require second contact details for company.

Pros

  • Reliable
  • Efficient Service
  • Saves Time
  • Respectful

Alecsandra V.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Amazing FREE Virtual Meeting Service

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

I utilize Google Voice using their VoIP service. It's fantastic! I can get really busy handling calls. Using this capability, I am very easy attending calls using tablet, laptop or any device. Letting me to converse with several clients, staff, or sponsors at the very same time but without any interruption.

What is your favorite aspect of this product?

The capacity to hold online meetings with colleagues is Google Voice's very beneficial feature. That's the ideal option, and it spares me a lot of money.

What do you dislike most about this product?

The limitation of having more than 1 phone number was my least preferred feature of the application. I normally lose connection and have to discontinue a call.

What recommendations would you give to someone considering this product?

The capacity to hold online meetings with colleagues is Google Voice's very beneficial feature. That's the ideal option, and it spares me a lot of money.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Mariana E.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

It is beneficial in our digital age.

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

I appreciate having the ability to receive calls and messages in a consolidated location that is accessible for everybody I grant internet accessibility to.

What is your favorite aspect of this product?

A most apparent choice is a low-budget business link for my many commercial enterprises. This saves me from having to purchase a whole phone system for many of my micro-businesses since they first start.

What do you dislike most about this product?

When someone messages me, my cellphone often may not ring or send a notification to my device. I often have no idea till I read my inbox.

What recommendations would you give to someone considering this product?

I'd propose establishing a Google Voice connection as quickly as may be anticipated for organization. It's absolutely free to start, so you'll just need to sign in on rare occasions to ensure the number assigned to you. When you first begin, you have such a limited set of numbers to choose from. When you postpone, you'll have much less alternatives to choose from.

Pros

  • Helps Innovate
  • Caring
  • Saves Time
  • Respectful

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