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Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Voice
8.9 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Mobility

87

Secure Access

87

Call Management

85

Presence IM

84

Web & Desktop Conferencing

84

Audio Transcription

83

Analytics Reporting

83

Speech Access and Personal Assistant

81

Centralized Management Portal

81

Session Border Controller

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Ease of Data Integration

80

Product Strategy and Rate of Improvement

80

Google Voice Reviews

Elaina C.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Google Voice-Top Notch VoIP Solution

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

BlueJeans Meetings Company is the perfect voice mail transcription and best user-friendly interface. It is the most consistent call forwarding service. Thus, you can enjoy unlimited calls and texting features. Furthermore, it is quite simple to use and the account can also be registered with a few steps.

What is your favorite aspect of this product?

Google Voice is the best VoIP platform that provides a user-friendly interface. It enhances the quality of calls and makes the user able to enjoy customization services. Additionally, they provide unlimited features, perfect monthly plans, and reliable communication services. Hence, it is one of the best solutions for multiple enterprises.

What do you dislike most about this product?

With the multiple positive features, there are a few drawbacks that you'll experience like the BlueJeans Meetings don't provide any free services. So, like some other companies, it doesn't provide any free trial for plans and chatting services. Additionally, the higher reporting service is also available with the premium plan only.

What recommendations would you give to someone considering this product?

BlueJeans Meetings promotes voice-over-internet-protocol and cost-effective calling services. Thus, it is highly recommended for use, due to the multiple service plan, high-quality performance, and irresistible affordable rates. So, bring on their premium plan to enjoy the multiple paybacks.

Pros

  • Continually Improving Product
  • Respectful
  • Client Friendly Policies
  • Fair

Skylar C.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Google voice offers an abundance of features

Likeliness to Recommend

8 /10

What differentiates Google Voice from other similar products?

Google Voice offers an abundance of features to its user. The specifically account designed for the business community gives more advanced features and experiences than the personal account holder enjoy. Google Voice allows you to schedule your meeting and connect your call directly to desired person or group of people. You don't need to have a number to utilize this software. You just need to download it on your desktop or your mobile phone and go for it without giving any personal information. You can easily forward your call without any hectic and enjoy audio or video conference calling within a specific limit of people.

What is your favorite aspect of this product?

You can easily switch your meeting from mobile to desktop without interrupting the meeting. The Ring group feature is being used by large organizations to connect one single call with a large number of employees by using a single number and all the employees collect necessary data by a single voice call or live streaming.

What do you dislike most about this product?

Privacy threat needs improvement because the customers are conscious about their privacy.

What recommendations would you give to someone considering this product?

The google voice subscription starts from $6 to $10.You will get unlimited benefits from google voice in exchange for nominal charges. I recommend you to try the free version of google voice and scrutinize all the benefits that play a crucial part in your day-to-day meeting and give you a scene of security.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Lara D.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Great platform that supports international calls

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

If you don’t want to give someone your personal number, you can give them your Google voice number and organize it to forward call on your personal number. It also possesses a voicemail service. Moreover, it lets you to decide either to accept or decline the call.

What is your favorite aspect of this product?

Google voice is free services which provide you an opportunity to make a private or a worldwide call. It can be used on your computer and mobile as well. It provides you a personal number which is linked to your account. Using this software, you can send and receive text messages and even attachments. Moreover, it makes sure to store your content soundly.

What do you dislike most about this product?

You may have to manage some technical problems on your own without the support from Google. This service can be sometimes unreliable as you may face some drop calls and disconnects. You will be able to use the service, place call and send messages only when you have an internet connection as it is a VoIP (voice over internet protocol) service.

What recommendations would you give to someone considering this product?

In my opinion, you can easily use this software as it is simple to operate and possesses a lot of benefits. It also provides you an easy-to-use strategy. You should use Google voice if you really want to safe your call service charges.

Pros

  • Enables Productivity
  • Unique Features
  • Caring
  • Respectful

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