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Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Voice
8.9 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Mobility

87

Secure Access

87

Call Management

85

Presence IM

84

Web & Desktop Conferencing

84

Audio Transcription

83

Analytics Reporting

83

Speech Access and Personal Assistant

81

Centralized Management Portal

81

Session Border Controller

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Ease of Customization

83

Breadth of Features

83

Availability and Quality of Training

82

Vendor Support

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Google Voice Reviews

Steven S.

  • Role: C-Level
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Excellent Business Phone Line

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

You can set up multiple "greetings" for if you are open, after hours, out of town, or anything, and select which one you want to be active. I also really like the ability to receive an emailed transcript of the voicemail. I can listen to it or read it.

What is your favorite aspect of this product?

I use this as my business line since I work from home and only have a cell phone. But now I am able to have an office line to receive phone calls and texts at no extra cost. The transcript feature is really nice, so if anyone leaves a voice message, I also receive an email with a written transcript. It doesn't always make sense but it is nice to see the email first if I can't get to listening to the message for a while.

What do you dislike most about this product?

For what I need it for and how I use it as a business phone, I have not run into any problems or things I don't like.

What recommendations would you give to someone considering this product?

Test it out for yourself. I would try Google Voice before paying for a service that will do the same thing but will take your money for it.

Pros

  • Reliable
  • Trustworthy
  • Security Protects
  • Helps Innovate

Anuja C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Review of Google voice.

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

google help to manage different mobile number into one application where we can see incoming call and send SMS from this application.

What is your favorite aspect of this product?

This application is very easy to use and we can easily manage different mobile numbers.

What do you dislike most about this product?

I don't dislike it because it an amazing application it self.

What recommendations would you give to someone considering this product?

if you have different mobile number this application will help you to bring all number together.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Jacob W.

  • Role: C-Level
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Great free product

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

Its just a really solid and useful free product

What is your favorite aspect of this product?

Being able to make a new phone number for business colleagues in 3 minutes and make calls/texts with zero fees is a real gamechanger

What do you dislike most about this product?

I wish i could have 2FA on the login, but seems that only works if you also want 2FA for your google account (which i dont want) On company level I am not a fan of Google

What recommendations would you give to someone considering this product?

Skype is better, but to have free number easy to use is worth checking out Google Voice for!

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