What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Reliable
- Performance Enhancing
- Saves Time
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Secure Access
Call Management
Presence IM
Web & Desktop Conferencing
Audio Transcription
Analytics Reporting
Speech Access and Personal Assistant
Centralized Management Portal
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Google Voice Reviews
Caleb J.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Apr 2022
Useful For Business Phone Needs
Likeliness to Recommend
What differentiates Google Voice from other similar products?
The free plan provides a variety of useful features for texting on your computer and phone without giving up your real number.
What is your favorite aspect of this product?
the ability to text on both my computer and phone without purchasing a mac.
What do you dislike most about this product?
Because it is run by Google, their customer support is basically non-existent.
What recommendations would you give to someone considering this product?
If you're looking for a good, budget texting service, then this is a solid candidate.
Pros
- Enables Productivity
- Unique Features
- Helps Innovate
- Reliable
Cons
- Less Efficient Service
- Wastes Time
- Less Effective Service
Alfiya k.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2022
"An Amazing Review on Google Voice".
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Google voice is an free tool in the market for use other similar product come up with many useful features.
What is your favorite aspect of this product?
Merge multiple phone number into single number so i can access them easily without any hard work.
What do you dislike most about this product?
I don't have dislike for this product it free and work nicely.
What recommendations would you give to someone considering this product?
Yes Recommend,Free product and merge multiple number into one.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Rachel H.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Apr 2022
Inexpensive solution for needing a second line
Likeliness to Recommend
What differentiates Google Voice from other similar products?
I was able to create a Google Voice number for free that I can use through my personal phone.
What is your favorite aspect of this product?
I love that I'm able to utilize two numbers on one phone. I've mainly used the Google Voice as my business number so that clients can communicate with me without needing to give them my personal number. I love that it also texts and emails you messages so that there are a variety of ways to both receive and respond to communication.
What do you dislike most about this product?
It's difficult to copy over contact lists and the Do Not Disturb feature doesn't seem to work as it still lets me know I have missed messages.
What recommendations would you give to someone considering this product?
Do it! It's a great, inexpensive tool!
Pros
- Saves Time
- Generous Negotitation
- Helps Innovate
- Performance Enhancing