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Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Voice
8.9 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Mobility

87

Secure Access

87

Call Management

85

Presence IM

84

Web & Desktop Conferencing

84

Audio Transcription

83

Analytics Reporting

83

Speech Access and Personal Assistant

81

Centralized Management Portal

81

Session Border Controller

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Ease of Customization

83

Breadth of Features

83

Availability and Quality of Training

82

Vendor Support

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Google Voice Reviews

Caleb J.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Useful For Business Phone Needs

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

The free plan provides a variety of useful features for texting on your computer and phone without giving up your real number.

What is your favorite aspect of this product?

the ability to text on both my computer and phone without purchasing a mac.

What do you dislike most about this product?

Because it is run by Google, their customer support is basically non-existent.

What recommendations would you give to someone considering this product?

If you're looking for a good, budget texting service, then this is a solid candidate.

Pros

  • Enables Productivity
  • Unique Features
  • Helps Innovate
  • Reliable

Cons

  • Less Efficient Service
  • Wastes Time
  • Less Effective Service

Alfiya k.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

"An Amazing Review on Google Voice".

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

Google voice is an free tool in the market for use other similar product come up with many useful features.

What is your favorite aspect of this product?

Merge multiple phone number into single number so i can access them easily without any hard work.

What do you dislike most about this product?

I don't have dislike for this product it free and work nicely.

What recommendations would you give to someone considering this product?

Yes Recommend,Free product and merge multiple number into one.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Rachel H.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Inexpensive solution for needing a second line

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

I was able to create a Google Voice number for free that I can use through my personal phone.

What is your favorite aspect of this product?

I love that I'm able to utilize two numbers on one phone. I've mainly used the Google Voice as my business number so that clients can communicate with me without needing to give them my personal number. I love that it also texts and emails you messages so that there are a variety of ways to both receive and respond to communication.

What do you dislike most about this product?

It's difficult to copy over contact lists and the Do Not Disturb feature doesn't seem to work as it still lets me know I have missed messages.

What recommendations would you give to someone considering this product?

Do it! It's a great, inexpensive tool!

Pros

  • Saves Time
  • Generous Negotitation
  • Helps Innovate
  • Performance Enhancing

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