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Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Voice
8.9 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Mobility

87

Secure Access

87

Call Management

85

Presence IM

84

Web & Desktop Conferencing

84

Audio Transcription

83

Analytics Reporting

83

Speech Access and Personal Assistant

81

Centralized Management Portal

81

Session Border Controller

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Ease of Customization

83

Breadth of Features

83

Availability and Quality of Training

82

Vendor Support

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Google Voice Reviews

Ndome G.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Perfect Communication Software For Business

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

What makes Google Voice unique is that it keeps everyone connected at workspaces. It's also cost effective and easy to use

What is your favorite aspect of this product?

As a communication software, Google Voice is the most affordable. The software is easy to use. I like the many Communication features

What do you dislike most about this product?

I have zero complaints about Google Voice

What recommendations would you give to someone considering this product?

I recommend Google Voice as it's affordable, resourceful and makes communication easy.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sarwat F.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Quite an efficient software.

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

This is a very easy to use tool. Can be accessed from any device(phone, laptop etc)

What is your favorite aspect of this product?

Not having to give out my phone number.

What do you dislike most about this product?

The notifications might be a little delayed.

What recommendations would you give to someone considering this product?

Please use it especially during work from home times.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Kurwagira M.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Great Tool For Employee Communication

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

With Google Voice, it's easy for employees to keep connected no matter the location or device they are using

What is your favorite aspect of this product?

I like the effectiveness of Google Voice when it comes to employees Engagement I like that using Google Voice is seamless and that the software is affordable I have used this software long enough and it's the best

What do you dislike most about this product?

Never experienced any hurdles while using Google Voice

What recommendations would you give to someone considering this product?

I recommend Google Voice as it works well as a unified communication software

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

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