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Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

8.9 /10
Category
Google Voice
8.9 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Mobility

88

Secure Access

87

Call Management

85

Presence IM

84

Web & Desktop Conferencing

84

Audio Transcription

83

Analytics Reporting

83

Speech Access and Personal Assistant

81

Centralized Management Portal

81

Session Border Controller

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Ease of Customization

83

Breadth of Features

83

Availability and Quality of Training

82

Vendor Support

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Google Voice Reviews

Angel M.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2022

Features disappoint

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

It's quality

What is your favorite aspect of this product?

voice quality

What do you dislike most about this product?

environment and some features

What recommendations would you give to someone considering this product?

continue improving

Pros

  • Respectful
  • Client Friendly Policies
  • Acts with Integrity
  • Reliable

Kinley G.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

"Google Voice - Innovation is the way!"

Likeliness to Recommend

7 /10

What differentiates Google Voice from other similar products?

What actually makes a difference between Google Voice and a normal calling experience on your phone is Google Voice being used on multiple channels. You can use it on your phone, laptop, or any other digital device that you might be using. Another great fact is that after one-time payment and just like most Google products, Google Voice also is free of cost.

What is your favorite aspect of this product?

Google Voice helps you in making calls over the internet. Not only that you can be fully advanced in making calls, but it also comes along with other benefits as well. For example, changing devices during calls (switching from laptop to mobile phone), advanced voicemail system, and transcription of text messages for overseas clients or customers.

What do you dislike most about this product?

Although it appears like porting to Google Voice is completely free, the entire process will cost you money, and it is also extremely chaotic and complex.

What recommendations would you give to someone considering this product?

If you are a person who is busy and usually on the call, it will cut down your monthly phone bill cost, you can use it on almost all devices, it is free of cost and the ease with extra and advanced features is your cherry on the top.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

Jeremy C.

  • Role: Consultant
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Great product but licensing costs could be an issu

Likeliness to Recommend

8 /10

What differentiates Google Voice from other similar products?

From my experience, there was nothing in particular that positively differentiated this suite from any other that we had considered. In fact the differentiator may be that for us it was quite ordinary and uninspiring.

What is your favorite aspect of this product?

Quality and encryption of calling was faultless. User interface was relatively basic but at the same time totally intuitive and simple to use.

What do you dislike most about this product?

Pricing plan: licensing costs could be an issue for adopters. At a time when fixed line and mobile lines are ubiquitous, I struggle to see the justification for additional costs for this suite which, while it does its job perfectly well, doesn't necessarily inspire with features and innovations.

What recommendations would you give to someone considering this product?

Thoroughly evaluate the functionality of this product and examine the potential outlay and ROI for deploying it as key factors for adoption.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Caring

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Under Delivered

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