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Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Voice
8.9 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Mobility

87

Secure Access

87

Call Management

85

Presence IM

84

Web & Desktop Conferencing

84

Audio Transcription

83

Analytics Reporting

83

Speech Access and Personal Assistant

81

Centralized Management Portal

81

Session Border Controller

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Ease of Customization

83

Breadth of Features

83

Availability and Quality of Training

82

Vendor Support

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Google Voice Reviews

Elena G.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

The Best Way to Stay Connected on the Go

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

There are a few key features that differentiate Google Voice from other similar products. First, Google Voice offers a unified inbox that allows users to see all of their messages (including voicemails, texts, and calls) in one place. Second, Google Voice offers free calls to the U.S. and Canada, and low-cost international calls. Finally, Google Voice offers a number of features that can be customized to each user's preferences, such as voicemail transcripts, call forwarding, and call blocking.

What is your favorite aspect of this product?

I like that I can use Google Voice to send text messages or place calls from my computer, and that I have a separate phone number that I can give out to people. I also appreciate being able to easily manage my voicemails and see a transcript of my messages.

What do you dislike most about this product?

I think the biggest downside to using Google Voice is that it does not integrate well with other Google products. For example, I cannot use my Google Voice number with my Google Hangouts account. Additionally, there are some features that are only available in the paid version, which can be frustrating for users who are trying to save money.

What recommendations would you give to someone considering this product?

There are a few things to consider: -How will you use it? For personal use, or for business? If you are using Google Voice for business, I would recommend using the website. It offers more features than the app, and is more suitable for business use. For personal use, the app would be more convenient. It is available for both Android and iPhone. -What type of phone will you use it with? Voice works best with smartphones, but can be used with any phone.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Greeshma G.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Review of Google Voice

Likeliness to Recommend

8 /10

What differentiates Google Voice from other similar products?

The data protection and privacy is really good in google voice.

What is your favorite aspect of this product?

The security and privacy

What do you dislike most about this product?

Not much of an options or updates

What recommendations would you give to someone considering this product?

Definitely try out this.

Pros

  • Continually Improving Product
  • Trustworthy
  • Fair
  • Generous Negotitation

Cons

  • Less Caring
  • Leverages Incumbent Status

Gareth V.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Very good business tool to have

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

The integration ease of use.

What is your favorite aspect of this product?

The integration and ability to be used cross platform

What do you dislike most about this product?

Personally i prefer the UI of apps like zoom or teams but functionally there are no issues

What recommendations would you give to someone considering this product?

Go for it. As a tool in your business its very versatile and easy to implement and manage

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

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