
What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
Down
1
Since last award
96 Plan to Renew
85 Satisfaction of Cost Relative to Value
Down
2
Since last award
Emotional Footprint Overview
- Product Experience:
- 97%
- Negotiation and Contract:
- 95%
- Conflict Resolution:
- 95%
- Strategy & Innovation:
- 93%
- Service Experience:
- 96%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Secure Access
Call Management
Web & Desktop Conferencing
Audio Transcription
Presence IM
Analytics Reporting
Speech Access and Personal Assistant
Centralized Management Portal
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Breadth of Features
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Google Voice Reviews
Sony l.
- Role: Sales Marketing
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Oct 2024
Relatively affordable than other Voice tool
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Provision of prepaid numbers to use the Google Voice is more faster in minutes and the numbers connected to making calls there and then with not review or other hidden processes, the whole Google voice setup is straightforward
What is your favorite aspect of this product?
Ease of use and breadth of features. Google voice is easier to use and does not require any technician to set it up and is having more good features like call forwarding, automating and Call routing
What do you dislike most about this product?
I have not seen any serious technical issue with Google voice, though it woud be more better if they add more numbers for other countries where by now they are too limited to few countries on number issuance
What recommendations would you give to someone considering this product?
Google voice is more easier and affordable and I would afford the solution
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy

Yadav M.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2024
"calls directly from the web browser."
Likeliness to Recommend
What differentiates Google Voice from other similar products?
is a browser-based utility that allows you to make and receive calls without the need for any hardware or software.
What is your favorite aspect of this product?
Google Voice provides crystal-clear audio throughout calls and doesn't cut out, in contrast to rival calling apps. For both personal and commercial use, the price is reasonable.
What do you dislike most about this product?
Because it is not accessible for purchase in every country, its use is severely restricted in the majority of them.
What recommendations would you give to someone considering this product?
For improved and more efficient communication, I believe everyone should release this at once.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Kalungi C.
- Role: C-Level
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Oct 2024
Makes calls right from the browser
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Is a browser-based tool which does not require any software or hardware to use the solution to make calls and receive calls
What is your favorite aspect of this product?
The Google Voice provides good audio for the call and does not break during the call like other calling Apps. The pricing is favorable for both business and personal use
What do you dislike most about this product?
It is not available on all countries for purchase and hence very limited for use from most countries
What recommendations would you give to someone considering this product?
I would recommend Google voice for business calls and automated calls
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity