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Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Voice
8.9 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

Down 1
Since last award

96 Plan to Renew

85 Satisfaction of Cost Relative to Value

Down 2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
97%
Negotiation and Contract:
95%
Conflict Resolution:
95%
Strategy & Innovation:
93%
Service Experience:
96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

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2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Saves Time

Feature Ratings

Average 82

Communications

86

Mobility

85

Secure Access

85

Call Management

84

Web & Desktop Conferencing

83

Audio Transcription

82

Presence IM

82

Analytics Reporting

82

Speech Access and Personal Assistant

81

Centralized Management Portal

81

Session Border Controller

80

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Customization

81

Ease of Data Integration

81

Breadth of Features

81

Availability and Quality of Training

81

Vendor Support

81

Product Strategy and Rate of Improvement

79

Google Voice Reviews

Sony l.

  • Role: Sales Marketing
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Relatively affordable than other Voice tool

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

Provision of prepaid numbers to use the Google Voice is more faster in minutes and the numbers connected to making calls there and then with not review or other hidden processes, the whole Google voice setup is straightforward

What is your favorite aspect of this product?

Ease of use and breadth of features. Google voice is easier to use and does not require any technician to set it up and is having more good features like call forwarding, automating and Call routing

What do you dislike most about this product?

I have not seen any serious technical issue with Google voice, though it woud be more better if they add more numbers for other countries where by now they are too limited to few countries on number issuance

What recommendations would you give to someone considering this product?

Google voice is more easier and affordable and I would afford the solution

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Yadav M.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

"calls directly from the web browser."

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

is a browser-based utility that allows you to make and receive calls without the need for any hardware or software.

What is your favorite aspect of this product?

Google Voice provides crystal-clear audio throughout calls and doesn't cut out, in contrast to rival calling apps. For both personal and commercial use, the price is reasonable.

What do you dislike most about this product?

Because it is not accessible for purchase in every country, its use is severely restricted in the majority of them.

What recommendations would you give to someone considering this product?

For improved and more efficient communication, I believe everyone should release this at once.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Kalungi C.

  • Role: C-Level
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Makes calls right from the browser

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

Is a browser-based tool which does not require any software or hardware to use the solution to make calls and receive calls

What is your favorite aspect of this product?

The Google Voice provides good audio for the call and does not break during the call like other calling Apps. The pricing is favorable for both business and personal use

What do you dislike most about this product?

It is not available on all countries for purchase and hence very limited for use from most countries

What recommendations would you give to someone considering this product?

I would recommend Google voice for business calls and automated calls

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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