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Google Meet Logo
Google Meet Logo
Google

Google Meet

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Meet
8.8 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Fair
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Audio Controls

84

Instant Messaging

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

82

Facilitator Functions

81

Virtual Whiteboard

80

File Transfer

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Breadth of Features

80

Vendor Support

78

Ease of Customization

78

Google Meet Reviews

Tharusan S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Meetings made easy

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Very fast meeting connection and reliable connection during service

What is your favorite aspect of this product?

Implementation with other google products is very easy

What do you dislike most about this product?

Can't find any dislikes

What recommendations would you give to someone considering this product?

Good for all businesses that work hybrid or remote, especially bigger ones

Pros

  • Efficient Service
  • Effective Service
  • Inspires Innovation
  • Caring

Elizabeth O.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Gets the basics done and easy to use.

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Within organizations where Google apps. are favoured such as mine, Google Meet's ability to complement other Google applications, especially those within the Google Workspace suite does differentiate Meets from any other video communication program. Perhaps by intentional design by Google, no other video conference program can integrate with Google Workspace applications, as seamlessly as Google Meet.

What is your favorite aspect of this product?

The Google Meet mobile application is strong, in terms of providing similar quality as what is available on the Desktop or computer web browser versions. It is only right for me to also mention how simplified Google Meet's interface is , making it easy to use for beginners and established users alike.

What do you dislike most about this product?

In all honestly, why Google Meet gets the basics correct when it comes to video communication, it lacks major extras. For example, its noise cancellation is noise suppression at best and in my experience has never been very helpful whenever I have found myself in a typical noisy environment like a restaurant. Just like its annotation tools are steps behind what one is exposed to, on the leading video communication software programs.

What recommendations would you give to someone considering this product?

For departments looking to get the basics done without complexities, when it comes to video communication, Google Meet is a program to consider.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Aarif S.

  • Role: Human Resources
  • Industry: Agriculture
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

"Perfect for brief casual encounters."

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google meet is accessible through Google apps without the need for an account or installation.

What is your favorite aspect of this product?

Screen sharing features is too good and excellent service.

What do you dislike most about this product?

Nothing to dislike.

What recommendations would you give to someone considering this product?

Pay attention to periodic server and software updates.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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