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Google Meet Logo
Google Meet Logo
Google

Google Meet

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Meet
8.8 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Fair
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Audio Controls

84

Instant Messaging

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

82

Facilitator Functions

81

Virtual Whiteboard

80

File Transfer

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Breadth of Features

80

Vendor Support

78

Ease of Customization

78

Google Meet Reviews

Abhay C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Straightforward, Dependable and Capable

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

One notable feature of Google Meet is how well it integrates with other Google Workspace applications, such as Calendar, Drive, and Gmail. For companies who are currently utilizing Google's suite of tools, it is a great option due to its dependability and ease. Furthermore, its strong security protocols provide comfort for delicate conversations.

What is your favorite aspect of this product?

The simplicity of Google Meet is one of my favorite features. No complex setup or downloads are required, making it simple to use for both hosts and participants. Additionally, the video and audio quality is constantly outstanding, which is essential for conducting effective meetings.

What do you dislike most about this product?

The occasional latency or malfunction during large meetings—especially when several people are sharing their screens or using video—can be a source of frustration with Google Meet. Enhancements in this domain would augment the overall experience of the user.

What recommendations would you give to someone considering this product?

I would advise anyone thinking about using Google Meet to take advantage of its connection with other Google Workspace applications. Processes are streamlined, and production increases. To get the most out of your meetings, become acquainted with its other capabilities as well, such as screen sharing and virtual backdrops. For the best experience, make sure you have a reliable internet connection and use an appropriate browser or app.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

Engin A.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Great for Meetings

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Easy integration into Google Calendar and iCal makes this tool great.

What is your favorite aspect of this product?

I like how speedy I can create a meeting, and it helps me a lot.

What do you dislike most about this product?

I do not like how hard to apply a custom recording policy for our meets.

What recommendations would you give to someone considering this product?

Overally, it works best with latest chrome, use it with chrome

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shivam G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Easy to use but lack features

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Integration with G suite apps like Gmail, Google Calendar etc

What is your favorite aspect of this product?

Integration with G suite apps like Gmail, Google Calendar etc

What do you dislike most about this product?

Lack of virtual backgrounds and breakout rooms

What recommendations would you give to someone considering this product?

It is easy to use tool but lack important features

Pros

  • Inspires Innovation
  • Caring
  • Saves Time
  • Respectful

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