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Google Meet Logo
Google Meet Logo
Google

Google Meet

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Meet
8.8 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Fair
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Audio Controls

84

Instant Messaging

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

82

Facilitator Functions

81

Virtual Whiteboard

80

File Transfer

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Breadth of Features

80

Vendor Support

78

Ease of Customization

78

Google Meet Reviews

Peter K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Good The best app ever!

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Very user friendly

What is your favorite aspect of this product?

Good UI interface

What do you dislike most about this product?

Nothing is bad

What recommendations would you give to someone considering this product?

Let them try it out

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mohd Danish A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

low audio volume, presenting screen another pain

Likeliness to Recommend

5 /10

What differentiates Google Meet from other similar products?

it low audio volume, sharing screen take time

What is your favorite aspect of this product?

nothing is favorite

What do you dislike most about this product?

Low audio volume, take too much time to share screen

What recommendations would you give to someone considering this product?

i think its cheap if your budget is low then go for it otherwise go for teams

Pros

  • Reliable
  • Enables Productivity
  • Security Protects

Cons

  • Less Performance Enhancing
  • Commodity Features

Urnisha S.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

A Simple But Powerful Video-Conferencing Platform

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

What differentiates Google Meet from other similar products is that it is very user-friendly and helps people conduct online meetings and classes just in one go by creating the link and sharing it with all the students or co-workers. I generally use it each time I want to have a speedy meeting with my colleagues. At times, when I face any issue in the meeting, their customer service representative is always there to help me out in real-time. Furthermore, its AI-powered features, such as noise suppression and live subtitles, improve the user experience. These features, combined, present Google Meet as an exceptional video conferencing tool.

What is your favorite aspect of this product?

One of my favorite features of Google Meet is its convenience, particularly since it is straightforwardly coordinated with the Gmail application. Dissimilar to other video conferencing applications like Microsoft Groups or Zoom, we can just utilize Google Meet without the problem of downloading any application. Additionally, the nature of voice calling and screen sharing has continuously improved throughout the years with updates, and scheduling meetings is another feature that I find very beneficial.

What do you dislike most about this product?

What I dislike most about Google Meet is its limitations in terms of advanced features when compared to other platforms. I find the virtual backgrounds or breakout rooms disappointing, particularly since we regularly utilize these functionalities in our meetings. Google Meet doesn't let us share files or documents, nor does it let any other user take control of the screen of the person who is presenting. Additionally, connectivity issues or slowness during video calls cause frustration.

What recommendations would you give to someone considering this product?

For those considering Google Meet, don't wait to think about what to do; just go for it. You will surely love it. Google Meet is an excellent choice. With a Google account, you can take advantage of numerous benefits and features, like affordable pricing, free usage, and live broadcasting from Google Meet to YouTube, etc.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Effective Service
  • Inspires Innovation

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