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Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

Up 1
Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
93%
Negotiation and Contract:
92%
Conflict Resolution:
94%
Strategy & Innovation:
92%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

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The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
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2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Audio Controls

83

Instant Messaging

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

81

Facilitator Functions

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

83

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Griffin W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Ideal video conferencing application.

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Regarding the difference between other softwares to summarize, Google Meet, unlike zoom, contains the option of canceling noise, which I find great to be in an environment with fluidity of people.

What is your favorite aspect of this product?

I love Google Meet, it offers extraordinary persuasiveness and constantly gets new updates. However, its quality is something that makes this software the best option for video conferencing.

What do you dislike most about this product?

In relation to what I dislike about this software is that it is limited to only 250 participants within a session, therefore companies that have more staff capacity not all at the same time can access this meeting.

What recommendations would you give to someone considering this product?

I believe that when using Google Meet an excellent internet connection is necessary because having a bad connection generates delay in the audio, although the video can be blocked and lose the connection with other people.

Pros

  • Performance Enhancing
  • Efficient Service
  • Client Friendly Policies
  • Generous Negotitation

Tauseef S.

  • Role: Student Academic
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2021

Smoothest Video Conferencing Application

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

The most distinguishable factor i fount in google meet is the easy and intuitive user interface it provides, furthermore the customer support was excellent.

What is your favorite aspect of this product?

There was no lag whatsoever while sharing the screen during a conference. The feature are user friendly and easy to grasp on

What do you dislike most about this product?

While using the app during low speed connection i faced latency in audio and there was a constant disturbance making the conference unwatchable.

What recommendations would you give to someone considering this product?

Go for it, it provides almost all the necessary features with excellent customer support and the learning curve of the features in also very low so in no time you will learn to use the application.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Inspires Innovation

Michael Z.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Google Meet-Immediate Availability

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Cheaper: the platform has free use plans, although if we are going to use the tool at the corporate level and hire a business plan with MEET, it will be cheaper. Meet is integrated with Google Calendar, so scheduled meetings can be accessed from the same calendar. Like Zoom, the system allows gallery view, so that a large number of users can see their faces simultaneously.

What is your favorite aspect of this product?

Subtitles in real time: when making video calls with other members who speak in English or any other language that we do not master too much, this is a feature that we can take advantage of. It can be used in any of the main browsers: Google Chrome, Mozilla, firefox,

What do you dislike most about this product?

The subtitle function does not work on recordings.

What recommendations would you give to someone considering this product?

One of the most important features of Google Meet are the possibilities for creativity it gives you. In this way, it transforms actions that may seem very simple, such as adding any information instantly, and improves them to facilitate the flow of ideas. In short, I can say that Google meet is a highly recommended tool.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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