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Google

Google Meet

Composite Score

8.9 /10

CX Score

9.2 /10

2475 Reviews Write a Review

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Data Quadrant Champion

Latest Award, 2025

2 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

Up 1
Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 93%
Negotiation and Contract:: 92%
Conflict Resolution:: 94%
Strategy & Innovation:: 92%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Google Meet Reviews

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Mar 2021

Easy to use and well integrated to Gmail

Likeliness to Recommend

8 /10

Pros

Performance Enhancing
Fair
Reliable
Enables Productivity

Rishi G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2021

Free web based alternative conferencing platform

Likeliness to Recommend

7 /10

What differentiates Google Meet from other similar products?

Google meet is free and works well on the browser. There is no need to download any extra software. Also, it doesn't disconnects the call at 30 mins like the free version of Zoom does.

What is your favorite aspect of this product?

Given that it is a comparatively new platform, it has all the important features as most of the leading web conferencing platforms.

What do you dislike most about this product?

Sometimes there's a bug when connected to bluetooth earphones on firefox. Audio doesn't come in the earphones even though the settings are changed.

What recommendations would you give to someone considering this product?

It is a great alternative to zoom. It's free and can add 100 people on a single call. It's good for office and educational purposes.

Pros

Effective Service
Continually Improving Product
Reliable
Performance Enhancing

Cons

Vendor Friendly Policies
Under Delivered
Less Friendly Negotiation

Deepanshu C.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2021

Google meetings

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google meet is different from other apps out there. it does not need any installations. It is already available with the Gmail App and also you can use it via a browser. This not only takes no space but also there are fewer worries about security.

What is your favorite aspect of this product?

My favourite aspect of this software is the service it provides. Also you this is one of the easiest and quickest way to host a meeting. You can add up to 100 participants for free.

What do you dislike most about this product?

There is nothing to dislike about this software.

What recommendations would you give to someone considering this product?

Yes, I would definitely recommend this to anyone considering this product. It is one of its kind.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

How We Deliver

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

Google Meet Ratings

90 Likeliness to Recommend

Up 1 Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Meet?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Meet Reviews

Easy to use and well integrated to Gmail

Likeliness to Recommend

Pros

Rishi G.

Free web based alternative conferencing platform

Likeliness to Recommend

Pros

Cons

Deepanshu C.

Google meetings

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

Zoom

Microsoft Teams

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer Remote

Title

Up 1
Since last award

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support