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Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Fair
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

84

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Guillermo C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Create free video conferences

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

It has helped me to make my online meetings, and conferences with audio and video easier, through this tool you can create work groups, eliminate all the noise in a meeting, it allows you to carry out surveys, record all your meetings to see them later and you can have multiple co-hosts in your video conferences.

What is your favorite aspect of this product?

Google Meet has been an excellent communication tool, through this platform I have managed to create conferences with audio and video in HD, you choose the people you want to be in the meeting, since you can add and remove users, scheduling a conference is very easy , has exceptional functions such as mute participants, record your online meetings, send messages and files, to create an excellent experience you can filter the noise in your video conferences and to create dynamic meetings it has an excellent whiteboard, you can conduct surveys and raise the hand when you want to contribute something to the meeting.

What do you dislike most about this product?

I have not found something that I dislike so far, Google Meet allows you to videoconference with up to 100 participants through Outlook, share all your content through your television and has smart screens.

What recommendations would you give to someone considering this product?

Google Meet is an excellent platform for videoconferencing with your entire team, it has excellent functions that make your experience unique, you can use it from your Android or iOS phone.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Oct 2021

Utterly intuitive

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Steven T.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Google taking a share of the online meeting pie

Likeliness to Recommend

7 /10

What differentiates Google Meet from other similar products?

Google Meet can be integrated into Google Calendars, and starts right up from Google Hangout, so it is easy to kick off an impromptu meeting.

What is your favorite aspect of this product?

Most of the schools use Google Meet during Covid to conduct virtual classes. The security feature appears to be better than Zoom, but there were still instances of intruders into students' classes.

What do you dislike most about this product?

The lack of market share when compared to Zoom. Therefore, when a Google Meet request arrives, people scramble to launch it because of unfamiliarity. I have not been able to figure out how to use a virtual background, but that may be a personal issue.

What recommendations would you give to someone considering this product?

Ask around first. Ask if your customers, suppliers, partners, and folks you interact most with use what meeting platform. If they all use Google Meet, then having a parallel meeting system will make sense. However, every business circle will be different, so asking around will be key.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Cons

  • Leverages Incumbent Status
  • Vendor Friendly Policies
  • Less Generous

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