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Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Fair
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

84

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

James C.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Google Meet is a remarkable Tool

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

It provides users’ with different background filters which is a feature of customization. It provides users with security and their chats and videos are secured. It allows users’ to do multiple persons screen sharing. This feature provides ease to the users.

What is your favorite aspect of this product?

It does not contain any limitation regarding time. This is a helpful and useful feature because mostly meetings take place on this application. The user or admin can share documents or any other work during video or audio calls on this application.

What do you dislike most about this product?

It is limited to those who contain a Gmail account while other applications does not restrict their users’. It is not linked directly to the Google drive. It is not stable in low internet connections. This is a disadvantage for the users’. Audio and video controls are difficult from different devices.

What recommendations would you give to someone considering this product?

It offers its users’ a good customer service as compared to other applications. Whenever customer gets a problem or query, the technicians quickly respond. It is a helpful feature because it provides ease to the customer, eliminating ambiguities. It develops the true perception in the minds of customer for the application.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Effective Service
  • Client Friendly Policies

Alejandro Jose O.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

the solution that always works for meetings

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

It is very friendly and easy to understand. It is the solution that always works when others fail. Their contribution to humanity in times of pandemic was significant when they released their use.

What is your favorite aspect of this product?

The configuration of the audio devices is simple, as well as the access to the chat and the enabling of participatory functionalities. The mobile version is easy to use and intuitive.

What do you dislike most about this product?

Something they have to fix is ​​the file sharing functionality. It's a headache having to leave the meeting to be able to do it or use features like google calendar to be able to pre-arrange files. On the other hand, when a person is expelled, a new session and a new link must be created to be able to give this person access again, specifically speaking of classes or workshops.

What recommendations would you give to someone considering this product?

It is a stable and easy to configure solution, it can be integrated with other google solutions such as jamboard to have collaborative boards, which presents added values ​​for work. You can start with the free solution and if you increase the functionalities, you will really see the benefits.

Pros

  • Unique Features
  • Effective Service
  • Inspires Innovation
  • Client Friendly Policies

Prateek A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Overall a good video communication service

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

As we are using Goole Workspace for our day-to-day business activities such as email, browse, chat, etc. Google Meet is one of the most used tools currently our organization uses as a default communication solution. It is a very easy-to-use software that is also available as built-in in Gmail for use whenever and wherever we go. The desktop as well as a mobile app both are fantastic and we love this product.

What is your favorite aspect of this product?

1) It is easy to use. 2) No additional training is required to use this product. 3) Excellent customer service and support. 4) Integration with other applications.

What do you dislike most about this product?

1) Call quality is not up to the mark. 2) Call recording feature is not available as default, you need a Google Workspace account. 3) Requires high internet bandwidth to use the product if the meeting takes long. 4) Addition of emojis and other avatars.

What recommendations would you give to someone considering this product?

If you are using google Workspace for your organization, then this is the video collaboration suite you need.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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