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Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Fair
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

84

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Kiran C.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Light, efficient and easy to use.

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

The integration of other google products like jamboard differentiates it from other similar products.

What is your favorite aspect of this product?

very light and easy to navigate with quality video.

What do you dislike most about this product?

very few host controls.

What recommendations would you give to someone considering this product?

I would definitely recomment to use Google Meet if it's for casual meetings which aren't too long and have to work on low bandwidth. Because Google meet can operate even if the internet is slow unlike other similar products.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Gracie C.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Google Meet Ideal Video Conferencing Software

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Meet is used as an internal communication tool, to schedule and attends brief meetings. Additionally, it has assisted the companies to bridge the distance between workers operating across several geographical areas. Thus, it brought staff working overseas and on-site under one roof and improved employee communication. It is quite easy to use and has a user-friendly interface.

What is your favorite aspect of this product?

Google Meet is extremely beneficial for connection and the ability to sync numerous meetings in your calendar. So, the users also have the option of utilizing either the web client or the mobile client, which increases the mobility that they may enjoy when using Google Meet Software.

What do you dislike most about this product?

The few things that this software lacks are, that it should have a built-in translator, allowing us to communicate with foreign consumers. Additionally, the system should instantly display a warning signal. It should have a built-in translator, allowing us to communicate with foreign consumers when a call jumps due to a pathetic connection. The video handling compatibilities also lack many important features.

What recommendations would you give to someone considering this product?

In short, this software works best when utilized as the primary communication medium between the company's clients and users. So, it's fantastic since it allows users to effortlessly go from Google Calendar to the meetings.

Pros

  • Trustworthy
  • Reliable
  • Efficient Service
  • Effective Service

Megan K.

  • Role: Finance
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Fantastic and reliable solution for communication.

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

One of the benefits of Google Meet is usability and simplicity. It is a very simple and easy to use software that does not demand any training to use. It has helped us to improve our communication in our organization since we are able to interact seamlessly with our customers regardless of where they are. It has a responsive customer support team, they are always available to help you when you need them most.

What is your favorite aspect of this product?

I like Google Meet since it has helped us to engage with our business partners and customers across the world. It enables us to schedule meetings online, you can easily and quickly share files, send messages and chat live. It comes at an affordable cost which makes it affordable.

What do you dislike most about this product?

Since i started using Google Meet, i have never experienced any challenging issues. It is a great and recommendable application for Business and personal communications.

What recommendations would you give to someone considering this product?

Google Meet is a recommendable tool for business communications. I highly recommend it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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