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Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

81

Facilitator Functions

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

JOSHUA F.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Google Meet is a great alternative

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

It's easy to use and works well in the browser compared to others requiring an app.

What is your favorite aspect of this product?

I enjoy the ease of use for meeting with others virtually.

What do you dislike most about this product?

I have noticed some delays as compared to other products.

What recommendations would you give to someone considering this product?

Test it out, and test out it's competitors to see which you like the best.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Camila B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

The best virtual meeting room solution

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

In a word, Google Meet is simple to use. Quick online meetings while working on tasks might be stressful. By setting up an appointment and inviting your coworkers by email, who will receive full meeting details and have the choice to join, Google Hangouts Meet cannot help in this circumstance.

What is your favorite aspect of this product?

Configuration is fairly simple since no desktop program installation is necessary. Mobile devices can run native programs—excellent GSuite integration, especially with Google Calendar. You can easily set it up, just like with other Google products, and you can start using it right away. Additionally, it offers some Google Drive storage for recordings. When compared to other options, it is quite inexpensive.

What do you dislike most about this product?

Many functions, such as polling options and meeting controls, are absent. The capacity to silence or emphasize individuals during meetings is a concern. The ability to share content and the screen is constrained. The fact that Google Meet exclusively permits G-suite users to begin a video conference and makes it challenging to call users of other platforms on call is a disappointment.

What recommendations would you give to someone considering this product?

Google Meet is a fantastic platform for meetings or seminars that you can use on a browser with no data consumption. Google Meet is simple to use; all you need to do to join a meeting is touch a link. The product is exceptional for users with poor internet speed and lag-free quick calling services. Using the app or web interface is easy to use.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Mai V.

  • Role: C-Level
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Amazing product, but audio not always stable

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Very simple and straightforward to set up, unlike the initial setup for Zoom. The free version also offers much more than Zoom, with up to 100 people can join in one call and for unlimited minutes. Lastly, most recently Google Meet introduced one new exciting feature: when only one participant has already joined the call and is having to wait for the other participants, an option to play a fun game will be rendered on the screen for them.

What is your favorite aspect of this product?

Super simple and straightforward to set up, unlike Zoom. Also the very generous features for the free version.

What do you dislike most about this product?

Sometimes the audio does not have the best quality and the connection can be interrupted/not always stable. The video quality is also not the best.

What recommendations would you give to someone considering this product?

Go for it. Amazing product overall especially for free users who just want to use it spontaneously and for a long time and with many participants. Of course there is still room for further enhancement

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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