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Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Enables Productivity

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Carlos Mauricio M.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Great performance with low spending

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Since this is native application or feature coming with gmail there is no need of opening an account with other provider

What is your favorite aspect of this product?

I love that is the easiest app to schedule a meeting, to open a new meeting and is a native function

What do you dislike most about this product?

I consider that the codec implemented is not good enough to get a maximum performance

What recommendations would you give to someone considering this product?

If you want to get a good communication without spending too much money

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Isabella G.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Everyone knows and trusts Google

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

It is an easily accessible solution with the possibility to use it for free. It does not have all the functions that other applications have, but you do not need great knowledge to create and join easily.

What is your favorite aspect of this product?

It is a very light software that supports any device be it pc or mobile devices or use directly in the cloud, The user interface is simple and clear for everyone, you can change different screen views and all the settings you can choose.

What do you dislike most about this product?

Live captions during meetings are difficult to use, we need more options to control participants

What recommendations would you give to someone considering this product?

is an excellent solution for small and medium-sized businesses looking for video conferencing software that integrates with their existing technology and is easy to use compared to the competition.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Daniel P.

  • Role: Information Technology
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

King of Video conferencing scheduling

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

google meet provides the option to use a single meeting link more than once

What is your favorite aspect of this product?

meeting scheduling and AI background

What do you dislike most about this product?

no dislike

What recommendations would you give to someone considering this product?

everything is good

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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