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Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Enables Productivity

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Priyanka M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Easy to use product

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Features like participant limits, screen sharing, and participant actions are relatively on par with the top competitors

What is your favorite aspect of this product?

It is very easy to join the google meetings

What do you dislike most about this product?

participants limit

What recommendations would you give to someone considering this product?

Highly recommended

Pros

  • Reliable
  • Saves Time
  • Respectful
  • Helps Innovate

Jordan L.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

An affordable solution for secure video networking

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Some of the employees didn't have to install the application as they can host or attend the meetings by navigating the app through google

What is your favorite aspect of this product?

Google meet allows us to schedule calls, share meeting links and screens as well as record calls which is great and helps improve collaboration within the company

What do you dislike most about this product?

No hand raise feature. A better UI is needed and it requires higher bandwidth for better video quality

What recommendations would you give to someone considering this product?

The most amazing thing about Google Meet is that you can call anyone in the world. It offers a secure and reliable audio and video calling experience

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jeffry S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Don't need to install other feature or software.

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

In the US and Canada, you can dial-out to phone numbers or have Google Meet call you to join a meeting at no extra cost.

What is your favorite aspect of this product?

Moderators can create polls for participants to vote on during meetings.

What do you dislike most about this product?

Need more translation method.

What recommendations would you give to someone considering this product?

Don't need to install other feature or software, easy to use, good customer service, excellent functionality and highly recommended.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

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