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Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

81

Facilitator Functions

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Navya I.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Amazing product for instant messaging and calls

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Quality of video and audio is better on Google meet when compared with other similar products. Ease of access to google meet is also the main differentiator among the competitors.

What is your favorite aspect of this product?

Ease of access and scheduling the call and instant meeting setup are my favourite aspects of this product. Compatibility with google cross products is the best aspect while using Meet. Meet can run on any device both mobile as well as a laptop. And Audio and video quality during the call are very good even on low bandwidths.

What do you dislike most about this product?

Meeting recording option is not available on Google meet so we have to use some third-party recorders to record any meeting which is annoying. Any of the added participants can control the mute and remove from the call options of all the other participants. There should be some limitations on specific options for controlabilities.

What recommendations would you give to someone considering this product?

If anyone uses Gmail may definitely find Google meet useful for all organizational meetings. So if the organization is medium or small Google meet is better than all other products. But if we need to have a call with external clients choose a better alternative.

Pros

  • Unique Features
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Netram M.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Easy to use Audio/Video conferencing application

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Google meet provide High quality calls on a cellular networks. It helps me connect my customers and IT people within a seconds.

What is your favorite aspect of this product?

User interface is really cool and initiative and also work for multiple platforms like android, web, windows etc..

What do you dislike most about this product?

There is nothing serious about it. It works good for normal chat, audio/video conferencing.

What recommendations would you give to someone considering this product?

If anyone is looking for instant connection to colleagues or Business customer I will highly recommend this to everyone.

Pros

  • Reliable
  • Unique Features
  • Effective Service
  • Client Friendly Policies

Nnaemeka N.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Easy to use with such amazing product features!

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Ease of use Availability of special features like emojis and sharing the screen during presentation

What is your favorite aspect of this product?

Sharing the screen

What do you dislike most about this product?

Network glitches are a common problem in Nigeria due to the lack of stable internet access in most parts of Nigeria

What recommendations would you give to someone considering this product?

Have a review of your environment and confirm for yourself which network is strongest in your environment, home, office etc and buy such networks' sim cards and internet subscriptions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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