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Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Enables Productivity

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

ROJI B.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

the ideal software for video meetings

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

The ability to offer a screen, quick meetings, various viewpoints, and cloud recording. With Google Calendar, it is integrated. And I appreciate the function that notifies me if it appears that I am on mute if I am. Its capacity to spot problems and provide hints.

What is your favorite aspect of this product?

One significant advantage over other businesses and software is that all you need is a GMAIL account to access Google Meet with all the free bells and whistles. Your job is made simple by Google Meet, allowing you to seamlessly join meetings while seated wherever. Google Meet is a useful programme that functions easily and without lag on both desktop and mobile devices. has a high-security backend, and thus far, utilising it, I have experienced little to no connection issues.

What do you dislike most about this product?

The product lacks certain more specialist functions due to its simplicity. For instance, the meeting creator is the only one who can publish polls within a hangout or change the meeting itself. It's also crucial to mention that the connection becomes a little wobbly when there are more than 160 attendees, so for meetings that big, we had to move to Zoom.

What recommendations would you give to someone considering this product?

great to use video call tool for small oraganisations

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Over Delivered

Alonso Jose M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Google Meet keeps your business in touch

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Our company has relied on having Google Meet to be able to make group calls and videoconferences, where all our employees can collaborate and contribute their ideas for the projects that are being handled, a pretty solid and stable tool, which promotes constant communication between our work groups and increasing the quality of our conversations through the contributions provided.

What is your favorite aspect of this product?

It is excellent to be able to have the possibility to adapt perfectly with other work tools that Google has, keeping all our processes centralized in one place which gives us a lot of room for improvement and allows us to save time and money. The customer service is excellent and gives us a lot of advice on a constant basis keeping improving each tool of the platform.

What do you dislike most about this product?

The features of the tool are sometimes limited, for example, we can not use the tool for more than one hundred people simultaneously, which is a bit frustrating since we are a company with a large number of workers, there is no possibility to save meetings and is an option that is greatly missed in other platforms as well. Notifications also have a point of improvement that hopefully will come with future updates.

What recommendations would you give to someone considering this product?

Google Meet is an appropriate and very useful tool in all kinds of cases, from large-scale conferences to small meetings that do not require many resources, its features are similar to other platforms in the same field, this software is quite simple but very powerful and has a great quality in its services, it is recommended for any type of company and it is also multiplatform.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Saves Time

Bipinkumar S.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Good tool, but there are better available

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

There is no differentiation between the the Google meet and other products, in fact other products offers lots more features.

What is your favorite aspect of this product?

We can quickly create a meeting link and share with users.

What do you dislike most about this product?

There are quite a few feature that can be improved such as video quality, need to improve in background themes.

What recommendations would you give to someone considering this product?

Can be considered only if you have Google suite, as there are better options available in the market.

Pros

  • Effective Service
  • Client Friendly Policies
  • Includes Product Enhancements
  • Helps Innovate

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