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Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Enables Productivity

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

84

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Samuel W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Easy to use, syncs perfectly with Google products

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

From my experience, it is a lot easier to have other users on a call in Google meet than in Microsoft Teams. Much simpler for inviting outside users, it acts closer to Zoom in that regard. Like Zoom, unique links are created that can be shared, but if you are a G-Suite user than the ability to quickly add a Google Meet to any event or meeting on your calendar is unrivaled.

What is your favorite aspect of this product?

The ease of creating meetings and putting them directly on people's calendars and the ability to quickly get a confirmation of attendees.

What do you dislike most about this product?

The hand raise function and the messaging functions both seem to be lacking. The hand raise function can become confusing when multiple people are raising there hands and the messaging function sometimes does not give notifications.

What recommendations would you give to someone considering this product?

If you are a G-Suite user there is no better alternative than going with what is offered by Google, it meshes perfectly with Calendar and Mail.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Feb 2023

Superb video conferencing app by Google

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Pranjal M.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

One of easiest tools for video conferencing

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

The quick access it provides, and its soothing frictionless experience differentiate it from the rest.

What is your favorite aspect of this product?

Easy and quick connectivity is something that i like a lot about Google meet.

What do you dislike most about this product?

Screen sharing and whiteboard have a lot of scope for improvement.

What recommendations would you give to someone considering this product?

They can go for this product if looking for generic meeting tools, but if looking for a tool that enables high & intense interaction, there are lot of other tools available as well.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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