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Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Enables Productivity

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Mervin L.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

simple product; great for consulting

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

It's very intuitive and has been a breeze when I'm having a call with clients.

What is your favorite aspect of this product?

I like the fact that it's already included when you subscribe to Google Business Workspace.

What do you dislike most about this product?

It has far less features than Zoom.

What recommendations would you give to someone considering this product?

it's great for client calls!

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Vendor's Interest First

Harshit A.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Low Cost High Quality Product!

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Meets basic version is free to use and even upgraded plans are not that much costly as according to others.

What is your favorite aspect of this product?

I love Google Meet UI, user friendliness and anyone can easily get started with it. It also provides a good range of features which are continuously improving.

What do you dislike most about this product?

There can be improvement in virtual backgrounds available, and also more features should be provided in lower upgraded plans.

What recommendations would you give to someone considering this product?

If you are getting started, you can choose Google Meet as its less costly and features provided are sufficient enough.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lewis K.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

Very good product easy to use

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

It's easy to use and is nice to have as an option to other products.

What is your favorite aspect of this product?

It's ease of use

What do you dislike most about this product?

Other products do have more features in the market so it's not primarily used for myself

What recommendations would you give to someone considering this product?

It does what you need it too, depends on your integrations with other products.

Pros

  • Trustworthy
  • Fair
  • Acts with Integrity
  • Security Protects

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