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Google Meet Logo
Google Meet Logo
Google

Google Meet

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Meet
8.8 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Fair
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Audio Controls

84

Instant Messaging

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

82

Facilitator Functions

81

Virtual Whiteboard

80

File Transfer

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Breadth of Features

80

Vendor Support

78

Ease of Customization

78

Google Meet Reviews

Rupali B.

  • Role: Vendor Management
  • Industry: Electronics
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Sep 2024

Great tool for video conferencing

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Its integration and efficiency really makes it stand out from other brands.

What is your favorite aspect of this product?

Go on live stream while meeting and on the go feature makes it my favourite

What do you dislike most about this product?

Share more than one document at a time can be an issue for it’s effectiveness

What recommendations would you give to someone considering this product?

It is very useful and smart tool to use for meetings.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Nafeesat A.

  • Role: Finance
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Decent video conferencing meeting option.

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Google Meet has an automatic integration with other Google apps. This integration can make meetings easier and attendees more productive during group video calls on the platform, when the team using Google Meet also has other Google tools integrated into it. For example, it's so seamless sharing files from Google Drive to Google meet during meetings or even opening a Google docs file to share with fellow meeting attendees.

What is your favorite aspect of this product?

A smooth and easy to navigate interface is a strong point with all Google applications that I have used and Google Meet has been no different. For me, Google Meet has the best mobile application of any video meeting software that I have used. There are very little differences in experiences when I host or join video conference meetings on the computer version of Google Meet or on the mobile version.

What do you dislike most about this product?

Google Meet best functions in an environment where the users make use of other Google applications. In an environment like ours, we make use of a lot of non-Google applications alongside third party application. While Google meet integrates with our other Google applications smoothly, it struggles to integrate with non-Google applications.

What recommendations would you give to someone considering this product?

Google Meet gets the basics of video conferencing right. However , it is vital that the team looking to deploy this tool have other Google tools to complement Google meet for efficient video conferencing meeting experience.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Michael W.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Easy to set up meetings when using Gmail.

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Easy to use, intergrates nicely with Gmail. Can easily setup client meetings in a few clicks.

What is your favorite aspect of this product?

When creating a meeting, it gets added directly to my calendar. Being able to see on the fly when I have meetings is great.

What do you dislike most about this product?

Some more backgrounds!

What recommendations would you give to someone considering this product?

If you use Gmail as your email client, look no further than using Google Meet to setup client meetings.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

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