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Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Fair
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

84

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Apr 2025

“Simple, easy, and perfect for quick meetings.”

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kunal M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2025

Google Meet is a game changer!

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

It's user friendly experience & features

What is your favorite aspect of this product?

I really like how it works well with other Google tools like Gmail and Calendar. This makes it really easy to set up and join meetings without any extra hassle.

What do you dislike most about this product?

I don't like that it sometimes feels too simple and basic. It would be better if there were more features for handling larger or more interactive meetings.

What recommendations would you give to someone considering this product?

I would recommend Google Meet if you use other Google products like Gmail and Calendar, as it makes joining meetings very simple. However, if you need advanced features for large or interactive meetings, you might want to consider other options.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Joel U.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Seamless Google Integration.

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Meet integrates effortlessly with Google Workspace tools like Gmail, Google Calendar, and Google Drive, enabling easy scheduling, joining, and collaboration directly within these platforms.

What is your favorite aspect of this product?

My favourite aspect of Google Meet is its live captions powered by Google’s speech recognition technology. This feature provides real-time captions during meetings, enhancing accessibility for participants with hearing impairments, non-native speakers, or those in noisy environments. It also improves overall meeting clarity and ensures that everyone can follow the discussion effectively.

What do you dislike most about this product?

Google Meet offers fewer customization options for meetings, such as personalized waiting rooms or advanced host control.

What recommendations would you give to someone considering this product?

When considering Google Meet, assess your needs and explore the free tier to test its features. Leverage its seamless Google Workspace integration and use live captions for accessibility. Be mindful of the 60-minute meeting limit on the free plan and optimize recording storage in Google Drive. Train your team, ensure a reliable internet connection.

Pros

  • Respectful
  • Includes Product Enhancements
  • Helps Innovate
  • Continually Improving Product

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