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Google Meet Logo
Google Meet Logo
Google

Google Meet

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Meet
8.8 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Fair
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Audio Controls

84

Instant Messaging

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

82

Facilitator Functions

81

Virtual Whiteboard

80

File Transfer

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Breadth of Features

80

Vendor Support

78

Ease of Customization

78

Google Meet Reviews

Nikhil C.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Easy to use, best product out there!

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Meet comes with the suite of Google Services, one will not have to purchase this separately. Additionally, they get other Google apps as well to use.

What is your favorite aspect of this product?

Creating a breakout room. Reacting with emojis during the live meets!

What do you dislike most about this product?

It lacks AI capabilities, adding those would be highly beneficial.

What recommendations would you give to someone considering this product?

They can take it as most of the crowd is on Google suite of services.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bharat L.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Amazing video conferencing service by Google

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Its scalability, quality of call and security is top notch that differentiates it from other products

What is your favorite aspect of this product?

My favourite aspect is the hassle free entry and inviting of the user to the call.

What do you dislike most about this product?

It usually takes more internet bandwidth for seamless call

What recommendations would you give to someone considering this product?

I would definitely recommend this product as it is the best product by google

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Javier S.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

A Cost-Conscious Solution with Limitations

Likeliness to Recommend

7 /10

What differentiates Google Meet from other similar products?

Integration with G Suite: Google Meet is tightly integrated with G Suite, which includes Gmail, Google Calendar, Google Drive, and other productivity tools. This integration allows for seamless scheduling and joining of meetings directly from these applications. Security: Google Meet offers strong security features, such as encryption in transit and at rest, to ensure the privacy of meetings. It also provides controls for meeting hosts, such as the ability to admit or deny entry to participants and to mute or remove participants if needed. Scalability: Google Meet can accommodate large meetings with up to 250 participants

What is your favorite aspect of this product?

On the positive side, Google Meet is a cost-effective solution, which can be appealing for organizations looking to save on conferencing costs. However, it offers virtually no new features, which may be a downside for those seeking innovative solutions.

What do you dislike most about this product?

certain limitations may affect its appeal for some users. One major drawback is the lack of native blackboard capabilities, which can be a hindrance for collaborative work or educational purposes. Additionally, the absence of native screen control capabilities limits the level of interaction and control during presentations or demonstrations. Another issue is the compatibility with Microsoft Edge, which is the standard browser for many organizations. Virtual backgrounds do not work on Microsoft Edge without a lengthy IT support process, requiring users to switch to Chrome, which can be inconvenient and frustrating

What recommendations would you give to someone considering this product?

When considering Google Meet, start by making a list of critical requirements: compatibility, security, integration, scalability, ease of use, cost, and support. Check these against Google Meet's capabilities and user feedback to ensure it meets your needs. Additionally, evaluate its performance and reliability for your intended use. Consider conducting a trial or pilot to test its features in a real-world scenario before committing.

Pros

  • Reliable
  • Saves Time
  • Generous Negotitation
  • Transparent

Cons

  • Less Inspiring

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