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Google Meet Logo
Google Meet Logo
Google

Google Meet

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Meet
8.8 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Fair
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Audio Controls

84

Instant Messaging

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

82

Facilitator Functions

81

Virtual Whiteboard

80

File Transfer

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Breadth of Features

80

Vendor Support

78

Ease of Customization

78

Google Meet Reviews

Aditi T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Simple to use, but lacks advanced features.

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Meet is different because it works really well with other Google tools, so you can easily schedule and join meetings right from Google Calendar and Gmail.

What is your favorite aspect of this product?

My favorite aspect of Google Meet is its simplicity and ease of use, allowing anyone to set up and join meetings quickly without complicated steps.

What do you dislike most about this product?

What I dislike most about Google Meet is that it sometimes has limitations on features like breakout rooms and advanced settings compared to other video conferencing tools.

What recommendations would you give to someone considering this product?

If you're considering Google Meet, take a look at its features first to see if they fit your needs, especially if you need advanced options for bigger meetings.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Agata Z.

  • Role: Industry Specific Role
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Great for Google apps users

Likeliness to Recommend

4 /10

What differentiates Google Meet from other similar products?

Close integration with other Google tools

What is your favorite aspect of this product?

Better encryption standards than Zoom

What do you dislike most about this product?

Lack of features, noise cancellation

What recommendations would you give to someone considering this product?

Might be a good product if you’re primarily using Google

Pros

  • Continually Improving Product
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Cons

  • Less Transparent
  • Vendor Friendly Policies
  • Less Fair

Emmanuel S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

A nice and fantastic product. Try it out

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Meet stands out with seamless integration into Google Workspace, robust security features, scalability for large meetings, a user-friendly interface, high-quality audio and video, real-time collaboration tools, accessibility options like live captions, and customizable meeting links.

What is your favorite aspect of this product?

My favorite aspect of Google Meet is its seamless integration with Google Workspace, which makes scheduling and joining meetings incredibly efficient.

What do you dislike most about this product?

What I dislike most about Google Meet is the limited customization options for meeting layouts and features compared to some other video conferencing platforms, which can restrict user experience in certain scenarios.

What recommendations would you give to someone considering this product?

For those considering Google Meet, I suggest leveraging its integration with Google Workspace to boost productivity. Be sure to assess its security features and scalability to ensure it aligns with your organization's requirements. Additionally, get familiar with its collaboration tools, such as screen sharing and live captions, to fully utilize the platform’s potential during meetings.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Effective Service

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