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Google Meet Logo
Google Meet Logo
Google

Google Meet

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Meet
8.8 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Fair
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Audio Controls

84

Instant Messaging

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

82

Facilitator Functions

81

Virtual Whiteboard

80

File Transfer

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Breadth of Features

80

Vendor Support

78

Ease of Customization

78

Google Meet Reviews

Bryson m.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Oct 2024

Seamless Integration, User-Friendly, Great Value

Likeliness to Recommend

5 /10

What differentiates Google Meet from other similar products?

Google Meet is great because it integrates seamlessly with Google Workspace. It's super easy to use, affordable, and comes with real-time captions for accessibility. Plus, it's secure and doesn’t have time limits on paid plans. It's a cost-effective and efficient solution for video conferencing

What is your favorite aspect of this product?

I really appreciate how Google Meet integrates seamlessly with Google Workspace. It’s incredibly convenient to schedule and join meetings directly from Google Calendar, and the ability to share documents and collaborate in real-time without any hassle is a big plus

What do you dislike most about this product?

One potential drawback of Google Meet is that it can be less feature-rich compared to some other video conferencing tools.

What recommendations would you give to someone considering this product?

Test the free version of Google Meet, ensure your internet is strong, explore its features, and get feedback from your team to see if it meets everyone’s needs. If you’re already using Google Workspace, the integration will be smooth.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kamini B.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

instant calling and messaging

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Google meet is the part of the large eco system of google workspace, you can also get it from your gmail id, at our company we have mail exchange on google hence meet comes with it

What is your favorite aspect of this product?

the screensharing is smooth, you control what you share in the browser

What do you dislike most about this product?

the option of having brighter background

What recommendations would you give to someone considering this product?

google meet has been in the market for a long time, people have been using it at enterprise and personal level and does not required huge investment

Pros

  • Caring
  • Saves Time
  • Trustworthy
  • Effective Service

Renaud L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Simple and effective video conferencing tool.

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Meet is a comprehensive virtual meeting and chat tool, with multiple uses. It works efficiently on both web and app, providing a secure space to share documents and files seamlessly. It offers real-time tracking and management and has excellent video quality and available backgrounds.

What is your favorite aspect of this product?

It is easy to use and reliable. It offers crystal clear audio and video quality, facilitates smooth and effective meetings, allows you to change the layout of the shared screen and even connects with the calendar to schedule important future meetings.

What do you dislike most about this product?

Customer service is not agile, requiring 3 to 4 business days to resolve an issue.

What recommendations would you give to someone considering this product?

Overall, it is the best tool available on the market and definitely an option to consider.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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