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Google

Google Cloud

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Cloud
9.0 /10

What is Google Cloud?

Google Cloud provides the building blocks so you can quickly develop everything from simple websites to complex applications. Explore how you can make Google Cloud work for you.

Company Details


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Awards & Recognition

Google Cloud won the following awards in the Cloud Infrastructure as a Service category

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Google Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Cloud?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Respectful
  • Security Protects
  • Helps Innovate

Feature Ratings

Average 83

Access Management

85

Cloud Backup

85

Load Balancing

85

Cloud Integration

84

Data Migration

84

Capacity Management

83

Systems Performance Management

83

Workflow Management

83

Analytics and Reporting

83

Encryption and Decryption Support

83

Multi Cloud Management

83

Vendor Capability Ratings

Average 83

Business Value Created

86

Breadth of Features

85

Quality of Features

84

Ease of Data Integration

84

Ease of Implementation

84

Usability and Intuitiveness

83

Ease of IT Administration

83

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Vendor Support

80

Google Cloud Reviews

Aman P.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2023

What a virtual machine !

Likeliness to Recommend

9 /10

What differentiates Google Cloud from other similar products?

It provides a very fast and secure virtual machine to run your project. Very highly computable machine. We can access it from anywhere, anytime. Great product.

What is your favorite aspect of this product?

I use it for my research work. I run my data science projects over here. Great third party integration and provides you GPUs to run your project.

What do you dislike most about this product?

I don't like their pricing, first of all it's so complex and lil higher side.

What recommendations would you give to someone considering this product?

One should use it if there are looking for virtual machine and can access at anytime. And you can share it with your team members easily even if they are located remotely.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Inspires Innovation

Mohammed A.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2025

Reliable, Fast, and Easy to Work With

Likeliness to Recommend

10 /10

What differentiates Google Cloud from other similar products?

Google Cloud stands out because of its clean interface and strong integration across services. It’s easier to manage day-to-day compared to other platforms I’ve used.

What is your favorite aspect of this product?

My favorite part is how simple it is to deploy and scale services. The platform feels smooth and doesn’t get in the way of actual work.

What do you dislike most about this product?

The pricing structure can get confusing at times, especially when multiple services are running together. A clearer view of expected monthly cost would help.

What recommendations would you give to someone considering this product?

Take a bit of time to understand the billing dashboard and set up alerts early. Once that’s done, the platform is very easy to manage and works reliably.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nikhil H.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2025

One of the best solution for cloud management

Likeliness to Recommend

8 /10

What differentiates Google Cloud from other similar products?

First of all, google cloud has the artificial intelligence included built in most of the categories so we can effectively leverage the power of artificial intelligence. Apart from that it is very safe and reliable and scales pretty well with load. It is also cost effective compared to most of its peers.

What is your favorite aspect of this product?

My favorite aspect of the product is its cloud compute solution because it is very cheap and reliable. It also has the multiple options for storage problem and provides us the tailor made setup depending upon our requirement. It has the cheap file storage which we use on daily basis to store the important data.

What do you dislike most about this product?

The only dislike I have about google cloud is their customer support. Sometimes it is difficult to reach out to the customer care and it takes lot of time to get our problem resolved. May be they can speed up the support life cycle bit more.

What recommendations would you give to someone considering this product?

I would definitely recommend anyone willing to purchase google cloud because it provides value more than the price we paid. You get the complete google ecosystem with artificial intelligence embedded into it. On top of that it is very secure and reliable. So the chances of outage is very less compared to its peers. The pricing is also very economic and affordable.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

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